Someone is connecting to my account

BigAlSully — Fri, 06 May 2016 20:49:21 GMT

I found out that someone is connecting to my account from the available devices and they are adding music and playlists. I have tried to change my password but my spotify account is connected to my facebook page. So I changed my password for facebook and also clicked on "Signout Everywhere". But they keep coming back. I also have a premium account.

What can I do?

Re: Someone is connecting to my account

osornios — Sat, 07 May 2016 00:23:58 GMT

@BigAlSully

https://www.spotify.com/account/overview/

Check that your email address is correct (not been altered by someone else) and contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

topic Someone is connecting to my account in Other (Podcasts, Partners, etc.)

Someone is connecting to my account

Re: Someone is connecting to my account