topic Spotify doesn't load on ps4 in Other (Podcasts, Partners, etc.)

Spotify doesn't load on ps4

hugomocardoso — Mon, 09 May 2016 17:27:31 GMT

Hi,

about a month ago my spotify app doesn't open at ps4, i tried everything (reinstall, reboot, check disk space,..) and nothing seems to work.

the app stuck at spotify logo and the 3 dots..

any idea?

thanks,

Hugo

Re: Spotify doesn't load on ps4

user-removed — Thu, 12 May 2016 09:28:38 GMT

I have the same problem. The login is stuck on my ps4.

Re: Spotify doesn't load on ps4

dm_snake2 — Fri, 13 May 2016 09:24:38 GMT

With me it also happens.

My main language is Portuguese, if I change it in the PS4 settings to English, it loads correctly.

Back to portuguese and the App does not load. It gets stuck on the Spotify logo with the three dots.

Are these forums used by spotify staff members? Is there any other way to get in touch with spotify about this issue?

Re: Spotify doesn't load on ps4

Arklor — Fri, 13 May 2016 11:38:20 GMT

So the language protocol is the bug then.

Quick fix for this problem is to change language on the PS4 to English

I tested this and it works!

Re: Spotify doesn't load on ps4

dm_snake2 — Fri, 13 May 2016 12:15:10 GMT

Yes, I hope Spotify gets aware of this situation.

I already sent a message to them. Hope they soon get a permanent fix out.

Is your main language also portuguese, or is this problem common with all languages except english?

Re: Spotify doesn't load on ps4

edwin_pez — Sun, 22 May 2016 18:04:53 GMT

Yeah. It is a common problem with other languages. My PS4 was configured in Norwegian and it did not work either. Changing it to english allows you to run the Spotify app.

Re: Spotify doesn't load on ps4

dm_snake2 — Mon, 23 May 2016 08:39:24 GMT

I submitted a support Ticket on Spotify, and they replied saying that they are looking into it.
They acknowledged that the problem exists and that there are more users suffering from this issue.

As soon as they give me more feedback, or any update, I will post it also here.

Re: Spotify doesn't load on ps4

dm_snake2 — Thu, 26 May 2016 10:00:57 GMT

Version 1.02 of the Spotify app is out!

It has this issue solved!

Now we can enjoy our music again on our PS4's!

Re: Spotify doesn't load on ps4

fferreira007 — Fri, 27 May 2016 22:22:29 GMT

Thx, i can confirm my ps4 in portuguese language is working fine after the update 🙂