topic Re: blackberry 9790 in Other (Podcasts, Partners, etc.)

[BB] blackberry 9790

davies771 — Thu, 15 Nov 2012 20:06:53 GMT

Please help. I have used the app for the past few weeks I also have the prem acc. I have had trouble all day trying to log in with just the loading icon staying on the screen. I have deleted the all and re-installed it. I have used both facebook and email address details to try and log in. I have also read the other help sections and it says to delet a folder called (users/username) on the media then click explore however I don't have this folder to do so. I have deleted and re-installed the app 3 times both restarting the device after each un-install and after each re-install but nothing is working. I can also log into the webpage, spotify desktop and spotify iphone with both email and facebook so that's fine aswell. Can you help asap please. Oo I have also checked for device updates and that all seams to be ok

Re: blackberry 9790

ewanedz — Mon, 04 Jun 2012 17:09:46 GMT

I have exactly the same problem on the 9790. My daughter can log on no problem on her iphon. I can't get passed the log on page - its ether BB music or a change of phone!

Re: blackberry 9790

David — Tue, 05 Jun 2012 14:39:56 GMT

Hello there,

One thing you might want to try is requesting a Device Password from this page, then trying to log into your device using your numerical username and this device password.

Re: blackberry 9790

ewanedz — Wed, 06 Jun 2012 09:24:01 GMT

Thanks David - I changed password with the device password - still doing the same. I'm not sure what a numerical username is and I just used my existing numerical name. Is there anything else I can try?

Re: blackberry 9790

Takaz — Sun, 17 Jun 2012 21:11:57 GMT

Hi there!

Same problem: BB 9790 and Spotify app trying to log in with no result. Left it alone and it did nothing after several hours of loggin in... Could you please help?

Thank you

Re: blackberry 9790

Robertspruitenb — Tue, 19 Jun 2012 16:22:21 GMT

I have the same problem as davies771. Your sollution doesn't works for me.

Re: blackberry 9790

Dekkersz — Mon, 20 Aug 2012 11:30:40 GMT

I have an blackberry bold 9790, when I want to download spotify it says: Not available on your mobile device

Can someone help please?