Spotify immediately crashes

owen3012 — Tue, 06 Dec 2016 17:18:00 GMT

Hi

My Spotify is working fine when I am on my 4g. However as soon as I turn on my wifi my Spotify app, on my iPhone 6, immediately crashes. Can you help with this?
I have the most descent iOS and the updated app.

Re: Spotify immediately crashes - Status changed to: Need more info

Melody — Thu, 08 Dec 2016 11:35:24 GMT

Hey there @owen3012!

We hope you're well.

This sounds like something we're looking into here.

Just to check, are you rocking the latest version of Spotify/iOS on your device, and are your network settings up-to-date?

If you are just starting to have these issues please can you follow the steps below, and let us know if this helps:

Reinstall Spotify
Restart your device
Reset network settings

If this doesn't do the trick, just head over to the main thread, and let us know:

1. Your exact device/operating system.
2. The exact version of Spotify you're using 🙂

We can then keep getting things looked into, don't worry.

Thanks,

topic Spotify immediately crashes in Other (Podcasts, Partners, etc.)

Spotify immediately crashes

Re: Spotify immediately crashes - Status changed to: Need more info