topic Re: Premium skipping and pausing on its own on iPhone 6 and iPhone 5 - Status changed to: Need more info in Other (Podcasts, Partners, etc.)

Premium skipping and pausing on its own on iPhone 6 and iPhone 5

Bkeith1988 — Thu, 01 Dec 2016 13:47:15 GMT

For the past few weeks I've been experiencing very poor music quality on my premium subscription on both my iPhone 5 and 6. When I am connected to wifi and when using my data, the music skips and pauses on it's own. I am considering cancelling my subscription due to this. Please advise.

Re: Premium skipping and pausing on its own on iPhone 6 and iPhone 5

Hubo — Thu, 01 Dec 2016 15:13:01 GMT

Hey there! Welcome to the community!

Here are some quick troubleshooting steps you could take a look at:

Let me know how it works out!

Have a nice day! 🙂

Re: Premium skipping and pausing on its own on iPhone 6 and iPhone 5 - Status changed to: Need more info

Hubo — Thu, 01 Dec 2016 16:10:35 GMT

Re: Premium skipping and pausing on its own on iPhone 6 and iPhone 5

Melody — Thu, 08 Dec 2016 11:44:38 GMT

Hey @Bkeith1988!

We hope you're well 🙂

How are you getting on, is your Spotify still misbehaving?

If so, keep us in the loop.

We'd be happy to see what we can suggest.

If we've not heard back in around 24 hours, we'll close this one up.

Thanks, and have a lovely day 🙂