topic All my saved songs disappeared, on all my devices (incl. web player), playlists are still there in Other (Podcasts, Partners, etc.)

All my saved songs disappeared, on all my devices (incl. web player), playlists are still there

TheFabiZ — Fri, 02 Dec 2016 15:18:19 GMT

On any device my saved collection of songs have disappeared, I´ve tried logging off and on, web player etc., couldn´t get them back. All my created playlists are still there though. I don´t have Spotify Premium, but this shouldn´t be the issue.

Re: All my saved songs disappeared, on all my devices (incl. web player), playlists are still there - Status changed to: Need more info

RodrigoPalma — Sun, 04 Dec 2016 03:07:18 GMT

Hey @TheFabiZ, welcome to the Spotify Community!

We’d like to know a bit more about what’s happening. Can you let us know what’s the device, operating system and version of Spotify you’re using? We’ll see what we can suggest.

We’ll be waiting for your answer.

Re: All my saved songs disappeared, on all my devices (incl. web player), playlists are still there

Melody — Fri, 09 Dec 2016 11:48:59 GMT

Hey @TheFabiZ!

We hope you're well.

How are you getting on, is this still happening?

If so, which devices and Spotify versions are your Songs missing on? Also, can you let us know roughly when this happened, or if they went missing only after an app update?

Just to check too, do you have any filters on your 'Your Music' tabs?

Keep us in the loop 🙂