topic Re: Bug? - Can't add playlists to folders - Status changed to: Need more info in Other (Podcasts, Partners, etc.)

Bug? - Can't add playlists to folders

burtron9000 — Wed, 08 Feb 2017 19:54:26 GMT

Hello,

for some reason, I am unable to add my own playlists to playlist folders. I have created a folder, and when I try to drag playlists into the folder to add them, I see the + icon that looks like it is adding the playlist to the folder, but it does not actually get added. It just moves the playlist I am trying to add above the the folder I am trying to add it to.

I am using Spotify desktop on Windows 10.

Thanks

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

Julian — Thu, 09 Feb 2017 13:27:50 GMT

Hi @burtron9000, welcome to the Spotify Community!

To start, can you let us know the model of your device and also the version of Spotify you're using?

There might be another way do this. Try to expand the folder so you can see the all playlists that are in there. Then, drag the playlist you want to move in between the playlists that are in the folder.

We'll be waiting for your response 🙂

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

burtron9000 — Thu, 09 Feb 2017 15:50:53 GMT

I am using a Microsoft Surface Pro 3, with Windows 10
version 1607
build 14393.693

Spotify version 1.0.48.103.g15edf1ec

I have tried your suggestion. There are no playlists in the folder yet
because I have not been able to add them....
Wait, I take that back. I have a folder for my iTunes playlist that was
created a long time ago when I added my iTunes library to Spotify. If I
drag a playlist into that folder, between other playlists in the folder
like you suggested, it will add. But I still can not add playlists to a new
folder that does not yet have any playlists in it. I have also tried
selecting the playlist so that it's contents would be displayed to the
right, and then dragging playlists into that area and I get the "NO"
cursor icon (circle with line through it). I have tried taking screenshots
to show you what is happening, but they do not capture the cursor icons.
Thanks for your help! Let me know if you need any more info.

Burt

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

Julian — Thu, 09 Feb 2017 17:03:54 GMT

Thanks for the info @burtron9000!

This is really odd. Does the same thing happen if you try to add a song to any playlists if you try to drag it the same way?

Also, we'd like you to try to reinstal Spotify by following these steps.

Let us know if it makes any difference.

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

burtron9000 — Thu, 09 Feb 2017 17:58:54 GMT

No, drag and drop songs to playlists works just fine. I have uninstalled
and reinstalled, and the same thing is happening.

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

Julian — Thu, 09 Feb 2017 21:06:43 GMT

In this case, would it be possible for you to try and access from a different account? We'd like you to check if the same thing happens.

Keep us posted @burtron9000.

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

burtron9000 — Thu, 16 Feb 2017 03:43:14 GMT

Sorry for the delay...

I logged into my wife's spotify account on my computer and experienced the same behavior as before.

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

pxalvarez — Thu, 15 Aug 2019 15:42:18 GMT

was this ever resolved? I'm experiencing the same problem on the windows 10 desktop app. I've installed & reinstalled, no dice.

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

user-removed — Sun, 15 Nov 2020 16:40:08 GMT

15/Nov/2020

after adding (create) new playlist to playlist folder I found that its not there.

the playlist added to root directory (not inside folder playlist)

I'm using iphone7. my friend is using iPhone 6 (same problem different accounts both premium).

I have Mac mini with spotify app. the on the desktop app everything is ok so maybe there is a bug on iOS

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

Alex — Mon, 16 Nov 2020 10:59:57 GMT

Hi there @user-removed,

Thanks for reaching out about this.

In this case we'd recommend running a clean reinstall of the app on your iPhone. You can follow the device specific steps from this guide.

If that doesn't change anything, could you tell us if you've tried logging in with your account on your friend's phone?

Uploading some screenshots or a short screen recording would also be helpful 🙂 You can attach them to your next response.

We'll be on the lookout for your reply.

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

user-removed — Wed, 18 Nov 2020 18:28:08 GMT

After reinstalling Spotify everything works great.
Thank you

UPDATE! - Problem NOT solved!

I hope spotify team will fix this issue soon.

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

Alex — Tue, 17 Nov 2020 10:10:15 GMT

Hey there @user-removed,

Thanks for getting back to us and confirming that the clean reinstall solved the issue.

Don't hesitate to reach out again if you need more help with anything or this issue comes back.

We're always a click away 🙂

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

user-removed — Tue, 17 Nov 2020 11:30:45 GMT

where is "Accept as Solution"?

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

Jeremy — Tue, 17 Nov 2020 13:00:40 GMT

Hey there @user-removed,

Thank you for your reply.

You should see the button "Accept as solution" or similar and if you can't, no worries, I'll be marking it for you 🙂

If you have any questions we're always one reply away.

Cheers!

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

user-removed — Tue, 17 Nov 2020 18:59:54 GMT

The same problem is back.
Creating new playlist into playlist-folder not working!

the playlist created to the root-level

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

user-removed — Tue, 17 Nov 2020 19:11:19 GMT

not sloved
I hope spotify Programmers will fix this bug soon

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

Mihail — Wed, 18 Nov 2020 08:32:30 GMT

Hey there @user-removed,

Thanks for keeping us in the loop.

The fact that a clean reinstall fixed things albeit temporarily hints that something might be interfering with the app's cache. Make sure to exclude Spotify from all battery and storage optimization and run a clean reinstall once more, that should fix things. It's also a good idea to make sure that the Spotify app has all necessary permissions enabled.

If the issue persists, we'd appreciate a recording of what you see at your end. You can use the Insert Video option in the post editor, just make sure to hide any private or sensitive info.

Hope this helps. Keep us posted on how it goes.

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

user-removed — Wed, 18 Nov 2020 13:50:40 GMT

״Make sure to exclude Spotify from all battery and storage optimization״?

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

Mihail — Wed, 18 Nov 2020 14:19:39 GMT

Hey @user-removed,

Apologies for the confusion.

By this we mean all battery and storage optimization apps and services that might be active on your device.

Let us know if that did the trick.

Re: Bug? - Can't add playlists to folders - Status changed to: Need more info

user-removed — Wed, 18 Nov 2020 14:39:10 GMT

battery is optimized by default ("optimized battery charging")
storage optimization is disabled on my phone.
Spotify worked for years without problem. suddenly this issue arise from nowhere.
I can delete and reinstall spotify again but I many posts on the same issue.