topic Re: Samsung Smart TV in Other (Podcasts, Partners, etc.)

Samsung Smart TV

PhoenixGB — Wed, 24 Oct 2012 14:34:25 GMT

I have a Samsung Smart TV purchased in Dubai, i reset the TV and started it all up whilst connected to my UK VPN, i have the Spotify app but i get a message saying that the TV's firmware doesnt support the app.

Any ideas?

Re: Samsung Smart TV

Sam — Wed, 24 Oct 2012 15:49:10 GMT

Hi there,

Welcome to the Community! Have you tried a firmware update at all?

Re: Samsung Smart TV

hinezee — Thu, 25 Oct 2012 19:09:22 GMT

Hi, can you give an indication of when the spotify app will be available for the 2011 D series models.

Many Thanks

Re: Samsung Smart TV

Popfan — Fri, 26 Oct 2012 01:32:40 GMT

The Spotify app will only work on the 2012 E 7-9 series, the Samsung support told me the other day. True?

Re: Samsung Smart TV

csts — Fri, 26 Oct 2012 07:24:43 GMT

I bought a new Samsung 2012 9-series smart tv and was able to use Spotify for few days.

Yesterday when I tried to start spotify, I got a message saying that the TV's firmware doesnt support the app.

I tried to update the firmware, but no new firmware was available for download.

Whoooot wooooot, can someone help with this issue?

EDIT: ( I'm located in Finland)

Re: Samsung Smart TV

Popfan — Fri, 26 Oct 2012 08:28:45 GMT

Same thing 4 me 2day after finally been able to get/download the app "Firmware does not support...". But there is an antidote for that prob, but don't remeber what it was.

Re: Samsung Smart TV

csts — Fri, 26 Oct 2012 18:52:23 GMT

Weird...suddenly Spotify started to work again 😄

Re: Samsung Smart TV

Jackestjerna — Fri, 26 Oct 2012 21:59:10 GMT

I've got the same problem! How do I update The firmware on My samsung smart tv?

Please help me!

Re: Samsung Smart TV

Nick1968 — Sat, 27 Oct 2012 11:02:12 GMT

I bought a SAMSUNG UE40ES5500 a few weeks ago and was really excited to hear the there was going to be a Spotify app released for the Smart TV range. Downloaded and installed the app today. It said I needed a firmware upgrade. Downloaded and installed a new software update. Same error. Very disappointing.

Re: Samsung Smart TV

Dpj — Sat, 27 Oct 2012 16:27:42 GMT

Same problem here. It looks like the app isn't quite ready yet. spotify app (v. 1.003) will not launch on my new samsung tv (UE37ES5500). A message is returned saying a firmware update is required. I am on the latest samsung firmware (v. 001028

Re: Samsung Smart TV

Popfan — Sat, 27 Oct 2012 22:10:12 GMT

The 1029 firmware is out but it doesn't make any difference to update. I did via a USB-stick, but still the same prob! 😞

Re: Samsung Smart TV

shadowhorst — Sun, 28 Oct 2012 00:10:34 GMT

Same here. Samsung UE ES5800 with latest 1029 firmware (upgraded via USB Stick). Spotify still wants a "newer" firmware 😞

Re: Samsung Smart TV

Dpj — Sun, 28 Oct 2012 11:49:02 GMT

Just got this from spotify customer support:
"We don't currently support the 5500, but with the success of Spotify on other models, it shouldn't be too long before we expand our support to other models, including the 5500. Please be patient. :)"
I think samsung smart hub could be a lot smarter- ie actually say in the app info which devices and os are supported...

Re: Samsung Smart TV

Popfan — Sun, 28 Oct 2012 22:12:57 GMT

I guess that the E 7,8 & 9 series is their primary objective At least from the get.go, and more models later on.

Re: Samsung Smart TV

user-removed — Mon, 29 Oct 2012 11:13:17 GMT

I have a UE40ES6710 and the same experience: Got New firmware 29.0 and still no spotifyapp running on the system. SmartHub reset was not succesful.

Any news from other users?

Re: Samsung Smart TV

getaceres — Mon, 29 Oct 2012 15:38:41 GMT

I have a series 7 tv recently bought with the latest firmware and still the same error.

Re: Samsung Smart TV

hanifbbz — Mon, 29 Oct 2012 18:21:44 GMT

TV Model: UE55ES6565

Firmware version: 001028

Year: 2012

Location: Sweden

Spotify App version: 1.003

Error: the device firmware does not support this application please update to the latest firmware

________________________________

How to check the tv firmware version? Press menu > Support > Software Update > Stay on any of the options but don't press the button, the version appears at the end of the message on the right panel

How to check Spotify version? select the Spotify app but don't run it. Press Tools button on the remote and choose "Information" from the appearing menu.

Re: Samsung Smart TV

Oboemasesetokoe — Mon, 29 Oct 2012 21:04:10 GMT

I bought the UE40ES5500 today and found out that i also got the error message, very dissapointed....

Re: Samsung Smart TV

Popfan — Tue, 30 Oct 2012 09:45:18 GMT

And now there's no internet connection on the Smart Hub! Hopefully they're working on this isue.

Re: Samsung Smart TV

cantona76x — Tue, 30 Oct 2012 21:48:14 GMT

I have Samsung UE46ES6715 and I have update the latest firmware, but it still say that the device is not supported...

Why?