topic Re: Denon 2113 AVR Playlists will not load in Other (Podcasts, Partners, etc.)

Denon 2113 AVR Playlists will not load

dan741 — Mon, 16 Jan 2017 08:53:40 GMT

For the last week or so my playlists will not load. When I enter the playlists sometimes after 3-4 minutes they will finally be loaded. Most of the time I need to switch off the AVR from power to get it active again (otherwise it gets stuck in search or playlists and will not react to any remote commands). Any help will be much appreciated but it seems it is not Denon playing tricks on me by Spotify has some issues (see some other subscribers complaining their playlists will not download either).

Re: Denon 2113 AVR Playlists will not load

new_r82 — Mon, 16 Jan 2017 13:41:17 GMT

here the same to with X4000. All is freezing when I choose Playlist.

Re: Denon 2113 AVR Playlists will not load

new_r82 — Mon, 16 Jan 2017 17:40:11 GMT

I tested today again, it is really only the "playlist" that let the denon freeze for 3-4 minutes...

I called Denon, they say that I have to resett the denon or pull of the power cable from Denon and from Fritzbox but I have the feeling that it is a spotify problem

Re: Denon 2113 AVR Playlists will not load

yosser69 — Mon, 16 Jan 2017 18:32:14 GMT

I have a Denon Ceol and the exact same thing is happening to me. My 'Starred' list loads no problem, but 'Playlists' will not load. Very frustrating!

Re: Denon 2113 AVR Playlists will not load

new_r82 — Mon, 16 Jan 2017 19:49:17 GMT

I'm happy now that is no malfunction on my devices....

Re: Denon 2113 AVR Playlists will not load

amdesnoo — Mon, 16 Jan 2017 19:54:53 GMT

Same here with Ceol N8

Re: Denon 2113 AVR Playlists will not load

new_r82 — Mon, 16 Jan 2017 21:03:53 GMT

I hope spotify is waking up now?

Re: Denon 2113 AVR Playlists will not load

Thori — Tue, 17 Jan 2017 06:01:11 GMT

Got the same problem on Denon RCD-N8 since december 2016.

The stared and all other playlist freeze my Denon for some minutes and after that I get the message "empty list".

Re: Denon 2113 AVR Playlists will not load

AjaxBlack — Tue, 17 Jan 2017 09:59:57 GMT

I have the same problem with my Denon 2113. I think it is sth with Spotify and not Denon:

- I have reinstalled firmware on my Denon - it did not help.

- It works ok when I log in as another Spotify user with few playlists.

- It stacks when I use my account - I have quite many playlists.

Re: Denon 2113 AVR Playlists will not load

new_r82 — Tue, 17 Jan 2017 14:54:33 GMT

denon asked me today to try this playlist thing with a denon testaccount. I tried it. It was the same ....

Re: Denon 2113 AVR Playlists will not load

dan741 — Tue, 17 Jan 2017 15:05:57 GMT

It seems the issue is not Denon hardware or software. It is Spotify on Denons with a built-in Spotify application. Is there any way of reporting this directly to Spotify? The premium account includes the option to access Spotify on Denons, does it not? Apple Music and Air Play works no problem. Come on Spotify - fix the issue. Be the man 🙂

Re: Denon 2113 AVR Playlists will not load

new_r82 — Tue, 17 Jan 2017 15:50:19 GMT

sorry I meant:

~~denon~~ spotify asked me today to try this playlist thing with a ~~denon~~ spotify testaccount. I tried it. It was the same ....

Re: Denon 2113 AVR Playlists will not load

new_r82 — Tue, 17 Jan 2017 17:13:21 GMT

at the moment it freezed with "starred" to here...

Re: Denon 2113 AVR Playlists will not load

yosser69 — Tue, 17 Jan 2017 18:43:29 GMT

I'm going to try contacting Spotify on Twitter. Perhaps if everyone else could do the same; they might take notice. @SpotifyCares and we'll see how much they do actually care.

Re: Denon 2113 AVR Playlists will not load

dan741 — Tue, 17 Jan 2017 18:33:50 GMT

It's getting better every day. Is Spotify going to do anything to rectify or should we vote with our feet and move somewhere else? I'll try and contact them directly. Shame on you Spotify 😞

Re: Denon 2113 AVR Playlists will not load

new_r82 — Tue, 17 Jan 2017 18:52:12 GMT

The same problem but with "search" we had 1 or 2 years ago. Someone remember?

Re: Denon 2113 AVR Playlists will not load

new_r82 — Wed, 18 Jan 2017 07:25:46 GMT

Spotify said to me today,: "when the testaccount is not working than the problem is with denon. Please ask denon"

Re: Denon 2113 AVR Playlists will not load

new_r82 — Wed, 18 Jan 2017 17:24:29 GMT

another answer from today:

vielen Dank für dein Feedback.

Wir suchen immer nach neuen Möglichkeiten, Spotify zu verbessern.

Wir befassen uns zurzeit näher mit diesem Thema und melden uns bei dir, sobald wir nähere Informationen haben.

Bitte wende dich an uns, wenn wir dir in der Zwischenzeit bei weiteren Fragen helfen können.

Liebe Grüße

Re: Denon 2113 AVR Playlists will not load

dan741 — Wed, 18 Jan 2017 18:13:16 GMT

I have been in touch with Spotify today. They also promissed to investigate the issue closer. They also recommended to delete my offline devices in the account on the website. It did not help....hope they treat our complaints seriously

Re: Denon 2113 AVR Playlists will not load

yosser69 — Wed, 18 Jan 2017 18:24:03 GMT

Spotify sent me a test account log in to try. This made no difference as I expected.They clearly haven't raised it as an issue if they are continuing to tell everyone to do the same thing? Please tweet both @SpotifyCares and @DenonUK. Give them a link to this thread too.