topic Re: Problems logging on Spotify on WDTV in Other (Podcasts, Partners, etc.)

Problems logging on Spotify on WDTV

vivecanielsen — Fri, 30 Jun 2017 17:50:20 GMT

Hi!

I'm having trouble with logging into my account on my WDTV. I have enteret my username (all the numbers), and the password, that I have set for the device. When I click "login" it says: "Sign In Failed:

Spotify Premium is required for this device. Please purchase a Premium subscription at www. spotify.com".

I have checked my account on spotify.com, and it says, that I have en premium account.

I have already tried to reset the password for the device, but it is stil not working.

Re: Problems logging on Spotify on WDTV

melaniem1 — Sat, 01 Jul 2017 02:48:19 GMT

I have the same issue. It worked a few months agod. Today I tried to login in using the device username and password but I keep getting the "spotify premium account needed" which I already have. Very frustrating.

Re: Problems logging on Spotify on WDTV

aliuzun34 — Sat, 01 Jul 2017 12:24:01 GMT

I have same problem in WDTV... I m using spotify premium on WDTV for a long time.. I didnt use last two weeks. After that I saw message "spotify premium is required for this devices. Please purcase........"

I can not find any solution and phone line for support.

Please help....

Re: Problems logging on Spotify on WDTV

jcrew37 — Sat, 01 Jul 2017 23:19:54 GMT

I am having the same issue and I just tried to troubleshoot through Spotify. They told me I needed to contact Western Digital. Still no solutions.

Re: Problems logging on Spotify on WDTV

Xav — Sun, 02 Jul 2017 13:55:57 GMT

Same for me today !!!! Any hint ???

Re: Problems logging on Spotify on WDTV

tom-soy — Mon, 03 Jul 2017 09:15:20 GMT

Same thing 😞

I've contacted the support but no clear answer...

Re: Problems logging on Spotify on WDTV

hnkbs — Fri, 07 Jul 2017 12:16:16 GMT

Same problem here since July 1. I have sent Western Digital an email. Hopefully they will respond. I have also called my provider XS4ALL. They said I should call Spotify.

Re: Problems logging on Spotify on WDTV

hnkbs — Mon, 10 Jul 2017 07:30:51 GMT

I've got an answer from Western Digital. Unfortunately they can't help me:

"I understand that you were not able to spotify on my WD TV Live player ,As spotify is a third party app so for any trouble shooting I suggest you to please contact spotify support. "

Re: Problems logging on Spotify on WDTV

jcrew37 — Sat, 15 Jul 2017 17:12:43 GMT

Welp. Apparently, Western Digital is no longer supported. Canceling my premium. Thanks for giving it a shot. As we look to improve the overall Spotify experience, we are removing the app from Western Digital TVs. There's more info here: https://t.co/mnDDw3aspp. On the other hand, if your Western Digital box is connected via WiFi, you can control it remotely from your mobile device via Spotify Connect: https://t.co/vN3juQs9QE. Hope this helps /KB

Re: Problems logging on Spotify on WDTV

melaniem1 — Sun, 16 Jul 2017 22:39:05 GMT

Thanks for updating. Really disappointed but at least now we know.