topic Re: Incorrect username/password Error 6.4 on roku streaming stick in Other (Podcasts, Partners, etc.)

Incorrect username/password Error 6.4 on roku streaming stick

Zanemain07 — Thu, 11 Aug 2016 17:51:26 GMT

I recently downloaded Spotify on my roku streaming stick device, I do have premium at least until September, but it's saying my username and/or password is incorrect even though I know exactly that it is correct because using the same credentials on the online site/ iPhone app it works and I've tried several times each making sure there are no errors when I'm typing.

Things I've already tried:
Updating roku. (It is up to date)

Restarting roku

Logging out of everywhere on the Spotify site

Attempting several times to log in with the correct credentials

Re: Incorrect username/password Error 6.4 on roku streaming stick

Anyk17 — Wed, 17 Aug 2016 16:23:35 GMT

Hey @Zanemain07!

We'd recommend you get in touch with us via this contact form. You can also find us on Twitter with the @SpotifyCares handle.

Give us a shout, we'll be happy to help.

Re: Incorrect username/password Error 6.4 on roku streaming stick

Amya619 — Thu, 18 Aug 2016 18:03:02 GMT

Hi I have an error message on my Insignia Roku TV saying "if you have approvals enabled on your Facebook Account, check your text messages or email and input the security code in the password field. (Code 6.4) " I have checked but see nothing anywhere. Please help. I really want to use spotify on my tv. Thanks.

Re: Incorrect username/password Error 6.4 on roku streaming stick

Brenmisu — Fri, 30 Sep 2016 06:38:31 GMT

I have been having the same exact issue with my Roku device

Re: Incorrect username/password Error 6.4 on roku streaming stick

therockinmike — Mon, 03 Jul 2017 17:01:22 GMT

Same here - just tried to set up my spotify premium on roke (now tv) and got the same error message - i have no idea if i have login approvals set as i'm not gettig any emails/texts when i try to log in and i cant see where you set that up on spotify! will fill in the contact form... annoying!

Re: Incorrect username/password Error 6.4 on roku streaming stick

Nicky066 — Wed, 09 Aug 2017 04:15:20 GMT

Driving me MAD!!! I feel like a crazy person... have you had any luck fixing it?