topic Re: Logging into my Sonos in Other (Podcasts, Partners, etc.)

[Sonos] Logging in

meahtenoha — Fri, 01 Mar 2013 08:49:57 GMT

Premium subscribers that joined before our partnership with Facebook can log into Sonos with their unique username and password.

However, users that login with their Facebook details will need to retrieve a username and create a device password.

With this username (a series of digits) and password, Facebook users can login to their partner devices (Sonos, Squeezebox, Onkyo, WD, Boxee Box or TiVo system).

Re: Logging into my Sonos

Fluffuser — Sun, 19 Feb 2012 21:21:17 GMT

I have started a 30-day premium subscription trial. I have used the reset device password several times over the past 2 days, seen myfacebook email address confirmed, but no mails have arrived.
E.g.
Your device username is: 1117015904
An email featuring your device username and a link to set your password has been sent to [snip]@[snip].com

Is anyone else able to reset a device passord to hook up a Sonos at the moment?

I did have an email outage when i moved my mail mx record to google mail,but everything else seems to be arriving now, except the spotify dvice password reset?

Your assistance appreciated.

Re: Logging into my Sonos

Sam — Sun, 19 Feb 2012 17:54:29 GMT

Hey Rob,

It can take up to 48 hours for the device password to come through. Once you have requested a password, could you wait 48 hours before requesting another. Otherwise it could well make the process longer.

Re: Logging into my Sonos

Fluffuser — Sun, 19 Feb 2012 21:23:23 GMT

Thanks Sam. If this is the case, it would recommend Spotify would be wise to add this to the dialog and faq documentation. I'll wait a day or so.

Re: Logging into my Sonos

Fluffuser — Tue, 21 Feb 2012 18:46:53 GMT

Hi sam, i just waited 49 hours and got nothng.

I just re-requested a device password reset and as-yet have nothing my email looks fine, so i think this issue is spotify's end. Is this automated, or not and why would it take so long or not work at all?

Has anyone managed to hook up to Sonos since facebook login integration came in, perhaps during the free premium trial?

I would be cautious of continuing with spotify if ths is normal? Napster had a seamless trial sign-up for Sonos users.

Re: Logging into my Sonos

David — Wed, 22 Feb 2012 12:54:11 GMT

Hey there,

Very strange - This process is automated, and generally does pop through right away - although as stated above, sometimes it does take up to 48 hours. In terms of logging on, we've tried it on other partner devices and it should work just fine. However, we might be able to create one for you. I'll send you an email in order to try and take this further.

Re: Logging into my Sonos

Fluffuser — Wed, 22 Feb 2012 14:46:24 GMT

Thanks David, help would be great. You might find it usefull to link this to support ticket 271260 that i logged as well as the community request.

Re: Logging into my Sonos

David — Wed, 22 Feb 2012 18:34:32 GMT

I replied to your email when I tried looking for your username earlier - Check your inbox!

Re: Logging into my Sonos

user-removed — Wed, 22 Feb 2012 18:40:50 GMT

I am having the same issue. I waiting over a week to get an email with a password and never recieved anything. I requested again and waiting about 4 days and still have nothing. Sent a request to support a couple days ago and have heard nothing.

Can you help me out?

Re: Logging into my Sonos

David — Wed, 22 Feb 2012 19:21:17 GMT

Hey there - I couldn't seem to locate an email from you on our system.

Could you tell me the case number you were given at all?

Re: Logging into my Sonos

user-removed — Wed, 22 Feb 2012 20:27:35 GMT

264815

Re: Logging into my Sonos

Fluffuser — Wed, 22 Feb 2012 20:36:13 GMT

Hi David, i replied ith the requested details. What happens now? Do i need to wait or do something more? Rob.

Re: Logging into my Sonos

Fluffuser — Thu, 23 Feb 2012 18:17:46 GMT

Hi David, how to i follow up on this and my open support ticket? I have not had a resolution yet and still have no device password?
Rob.

Sonos

percotta47 — Fri, 24 Feb 2012 10:42:34 GMT

Have a spotify account. Login is no problem. When I use my log in details under Sonos, Music Library, Music Services, Log on to Spotify, Start I get a failure note and cannot log on. All log in details are correct. What do I do?

Re: Sonos

meahtenoha — Fri, 24 Feb 2012 10:44:53 GMT

Hi there,

Users that log into Spotify via Facebook need to retrieve a username and password to log into their Sonos.

Please see this post for more information.

Re: Logging into my Sonos

Paul_Markham — Fri, 24 Feb 2012 13:16:26 GMT

I'm in exactly the same situation. Been waiting 6 days for a password to 'appear'. No email received and no issue with it being filtered by email system (I work for a major computer company).

The on-line guidance isn't at all clear about how this process is supposed to work and, in my opinion, could lead to users being stuck in the same loop that I'm in...contstantly being returned to the sign-in screen but unable to sign in with a Spotify account rather than with Facebook.

The only reason I upgraded to Premium is to play through my new SONOS and I havent been able to do that for 6 days. No end in sight to the problem for me.

Please send me a password.

Re: Logging into my Sonos

meahtenoha — Fri, 24 Feb 2012 13:36:47 GMT

LifeGuy, Fluffuser, and Paul_Markham --

You've all got emails headed your way, please have a look in your inbox.

Re: Logging into my Sonos

benno — Sat, 25 Feb 2012 11:41:31 GMT

I have got my device password but when I try and login using it I get an error message saying the passowrd is wrong. Please help.

Re: Logging into my Sonos

meahtenoha — Mon, 27 Feb 2012 11:46:43 GMT

Hi Benno -

I can see you've already opened a case with our support team. Have a look in your inbox as my colleague has replied to you with your log in details.

Re: Logging into my Sonos

user-removed — Mon, 27 Feb 2012 19:03:32 GMT

Meredith, i still have not recieved anything on this. Can you help out?