topic Re: Can´t play music on Web Player in Other (Podcasts, Partners, etc.)

Can´t play music on Web Player

GonGra — Mon, 23 Oct 2017 17:25:45 GMT

I'm having trouble with the web player. It lets me navegate but when I clik on play, in any song, artist, album, etc, it won't do a thing.

Any suggestions? I've read about going to edit, prefrences and so on, but that's for the application. My question is about de Web player.

Thanks!

Re: Can´t play music on Web Player

Sebasty — Mon, 23 Oct 2017 19:45:43 GMT

Hey @GonGra

There are some basic tips you can try out to get it work:

1. wipe your browser's cookies and cache

2. make sure you're using a supported browser (Edge, Chrome, Firefox or Opera), and it's up to date.

3. Refer to this article to make sure DRM content is allowed.
4. Incognito window could work. In this case some extensions might be working against the web player.

Here's a slightly more complex trick to try that targets Spotify Connect and it goes like this (leave your web player open):

1. open Spotify app on your mobile (not on windows phone) or desktop. Another computer's web player works too. For me even another browser in the same machine worked.

2. Play something in the app or another web player, then locate the 'connect to a device' button (looks like a small computer icon) and choose the web player you want to use.

This should route the playback over to the web player in question.

A third trick that has worked for some users:

1. Log to your account

2. Click on your user icon at the bottom left

3. Click on the "Full Website" button

4. Click on any proposed album under "Looking for music?"

You may have to hard-refresh (hit ctrl and F5) the web player, and you may have to repeat the last trick a few times.

Let me know how it goes! 🙂

Re: Can´t play music on Web Player

SniderThanYou — Thu, 26 Oct 2017 14:03:01 GMT

Wow... I've been searching these forums for about an hour. I've tried every trick I could find, including spoofing my User Agent. Nothing worked. I tried your "third trick", and I can listen to music again! Thank you sir. You are a Rock Star to me.

Re: Can´t play music on Web Player

GonGra — Sat, 28 Oct 2017 14:41:20 GMT

Yeaaaaa, the third trick did it! Although not at first.. I tried ALL of the tricks you said, including the third one and nothing.. What I did then was go to Account and then Close all sessions everywhere.. I logged in again and did the third trick and.. Voilà !

You're my new hero.

Re: Can´t play music on Web Player

Sebasty — Sat, 28 Oct 2017 14:50:00 GMT

@GonGra

Awesome!

I'll keep the Close All Sessions ('sign out everywhere?') part in mind. 🙂 Thank you for your input and enjoy Spotify!