topic desktop skips tracks, web player - no in Other (Podcasts, Partners, etc.)

desktop skips tracks, web player - no

mikaaa — Sun, 04 Jun 2017 14:22:04 GMT

Somebody help!

My desktop app skips some (not all) of the songs and shows a message "this track is not available", but when I open web player the same track is available and it plays nicely.

P.S. I'm using windows 10 and the newest version of spotify

Re: desktop skips tracks, web player - no

Maria_B — Thu, 08 Jun 2017 01:34:21 GMT

Hey @mikaaa!

Welcome to the Spotify Community.

Let's try a deeper reinstallation to get this fixed. Just follow these steps:

Log out of Spotify and then close the program.
Uninstall
Browse to the cache and delete everything inside the folder. The default location should be:

C:\Users\%Username%\AppData\Local\Spotify\Storage

Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

There is a folder for each profile that has been logged into Spotify on that computer account.

Restart your PC.

Reinstall the app from here: http://download.spotify.com/Spotify%20Installer.exe.

Let us know how it goes.

Re: desktop skips tracks, web player - no

mikaaa — Thu, 08 Jun 2017 06:13:32 GMT

That particular link for downloading did not work out for me (some why did not let me log in), but i downloaded the app from the main spotify page and now those songs play! Thank you!