topic Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL? in Other (Podcasts, Partners, etc.)

Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

alexpoles — Tue, 20 Dec 2016 19:34:05 GMT

Hi all,

I recently cancelld my premium subscription, and since then I've been suffering from a new UI for the spotify web player. This UI sucks to say the least. It also opens URLs through "open.spotify.com" instead of "play.spotify.com" and whenever I try to go to play.spotify - I'm redirected to open.spotify.

The reason I hate open.spotify is because there are an insane amount of limitations here. There is no way for me to access web player settings even. I've attached screenshots of my account page and the brose page respectively.

I've also noticed that this is only a problem on Chrome. I tried on IE and it worked just fine when I went to play.spotify.com. This problem has persisted across several computers, and I've observed the same computers going to play.spotify.com on different accounts. It's literally restricted to my account on Google Chrome.

Any help reverting back to Play.spotify.com is much appreciated.

Thank you.

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

MartinStoichkov — Tue, 20 Dec 2016 19:47:51 GMT

Hey @alexpoles, welcome to the Community!

Go to [ https://play.spotify.com/settings ] - Play open.spotify.com URLs in desktop app. Check it if you want to direct URLs to the desktop app, and uncheck it if you want to listen in web player : )

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

alexpoles — Tue, 20 Dec 2016 19:54:40 GMT

I want to listen in the web player for the most part. I use several public computers where I do not have the desktop app downloaded.

My issue is that I have no way to access play.spotify.com in Google Chrome. If I attempt to go to the link you specified, then I am immediately redirected back to https://open.spotify.com/settings/account .

At this URL, I'm unable to access any settings. It just showns me my first image in my initial post.

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

MartinStoichkov — Tue, 20 Dec 2016 20:09:59 GMT

Okay, lets try this:

Did you have AdBlock? If so make sure to disable it.
Try to delete the cookies and the cashe from Chrome
Log out from Web Player in Chrome and try to change the settings trough different browser then log back in Chrome and see if its working

If none of the above helping you, I`m sure this issue/bug is still investigating.

You can contact spotify support, for more information about whats happening with the new web player version.

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

MartinStoichkov — Tue, 20 Dec 2016 22:00:10 GMT

@alexpoles hey back, sorry for the delay, but I forgot to suggest you that: Just uncheck it in you case. Then every track should open from the web. Give it a try 🙂

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

Fixitpls — Thu, 22 Dec 2016 22:08:50 GMT

I also have this issue. Didn't cancel premium or change any settings.

Automatically redirected to open.spotify.com (which sucks)

Is this a new "feature" for everyone?

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

Fixitpls — Fri, 23 Dec 2016 16:43:33 GMT

Really would be nice to get a solution to this.

This version of the web player is extremely stripped down and I have no interest in installing the desktop app.

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

alexpoles — Mon, 16 Jan 2017 20:05:34 GMT

Came back to this after a few weeks and it appears there is still no solution. And to top that off, it appears that the open.spotify url has gotten even worse - I can't even add songs to playlists or click the elipses of any song anymore. This is ridiculous that this version of the web player would even have been created.

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

MartinStoichkov — Mon, 16 Jan 2017 21:01:09 GMT

Hey guys, I`m sorry that you`re experiencing troubles, but as this version of the web player is still not official and in that way can be unstable within different browsers or in different operating systems, so its out of my hands to provide you any further help about this. You can try to run it on incognito mode.

Anyway the best I can suggest, is to post in Ongoing Issues board, Spotify staff review this issues frequently, and they can assist you further about questions for the new version of the web player!

Be sure to post information about Your Device / OS / Version of the player.

I hope everything will be fine soon!

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

Littlefield704 — Mon, 23 Jan 2017 15:35:56 GMT

Same problem, this is ridiculous. I can't use the App at work.

**thinks more about returning to Google Play**

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

user-removed — Tue, 07 Feb 2017 22:36:12 GMT

Yeah, also rather frustrated at the new open.spotify interface and feature set. It doesn't remember volume settings either which I find rather irritating.

Seems to be targeted at individual users. Play.spotify loads fine until I log in, then it boots me over to open.spotify.com (ad blocker disabled, browsing in a fresh session).

I wonder if they are trying to steer more people towards the desktop app, where they presumably have more control over content?

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

Littlefield704 — Tue, 07 Feb 2017 23:04:29 GMT

Oddly, Chrome and Firefox only give me the open.spotify.com but good ole' Internet Explorer gives me play.spotify.com. May be worth you giving a shot...

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

lifz — Mon, 20 Feb 2017 18:28:11 GMT

Same here. This is really poor. Sure, it's free, but isn't the idea to drive people to premium? I'm thinking I'll just have to give up Spotify completely becuase of this. Which sucks, I reall liked play.spotify.com but open.spotify.com is horrendous. You can't opt out, it's just simply forces you to use the crappy version.

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

Bassgirl — Wed, 22 Feb 2017 08:22:26 GMT

Same issue, I can find posts of people with the same problem everywhere going back to early december, but no working solutions yet...

Does anyone know if this problem is even known with the Spotify developers and if anyone is working on it? It's so frustrating.. 😞 I wanted to contact Spotify about it but the site does not provide contact details and just refers to the community, where the issue has been mentioned already, so I'm not sure how to bring the issue to their attention.

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

Zednek — Fri, 24 Feb 2017 11:26:29 GMT

Any update? open.spotify is rubbish in current state and have been for two months now. Is it really a testing? How can I opt-out?

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

Zednek — Fri, 24 Feb 2017 11:34:42 GMT

Hi Martin,

thanks for the reply. I tried your link (https://community.spotify.com/t5/Ongoing-Issues-deprecated/idb-p/Spotify_Bugs) but got insufficient proviledges message. Is the link correct? Maybe I have restricted access, I joined the forum an hour ago.

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

lifz — Fri, 24 Feb 2017 13:13:59 GMT

Nope, Spotify doens't care about their user base. My guess is they screwed people in hopes they'd go download the desktop program and/or upsell. But it's having the exact opposite effect...I'm reading about people leaving. Brilliant marketing...

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

badmoon692004 — Fri, 24 Feb 2017 20:27:53 GMT

Definitely not for upselling... I'm a premium member having the same issue, and am probably going to cancel because of it...

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

lifz — Fri, 24 Feb 2017 20:33:55 GMT

Haha, yeah that's what I said; they seem to want you to go to their downloaded app (because open.spotify.com is so bad) and buy upgrades but it's having the oppsite effect - people are leaving!

Re: Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

Fixitpls — Fri, 24 Feb 2017 21:06:28 GMT

I'm also a premium subscriber with this issue.

I was able to get support for this through live chat but the steps they told me to follow didn't help and I didn't follow up again.

I realized that I have this issue in Chrome but not in Safari, so it's on my end and probably likewise for everyone else. Not Spotify blocking your access.

Disappointing that there is a whole thread for this and no response from Spotify.