topic Re: Can't Play Anything in Other (Podcasts, Partners, etc.)

Can't Play Anything

jansklar — Mon, 05 Dec 2016 17:31:45 GMT

Nothing will play on my desktop. It rolls through songs on any playlist, station, everything. I get the following error: "This song is not available. If you have it on your computer you can import it."

I have Premium. Help please! I can't work without music.

Re: Can't Play Anything

Nico — Mon, 05 Dec 2016 20:01:58 GMT

Hey @jansklar! Welcome to the Spotify Community. ^^

That's odd.
Have you tried reinstalling your app? If not here's a step by step tutorial.
Let us know if that helps, thanks! ^^

Peace

Re: Can't Play Anything

Nilsprenger — Mon, 05 Dec 2016 20:28:28 GMT

Got the same issue. i am a premium user, have a good internet connection and the songs I tried to start are all offline available. I just reinstalled the desktop app but still have the same problems. I didn't put on HQ Streaming.

Re: Can't Play Anything

dublinwaltz — Mon, 05 Dec 2016 22:15:22 GMT

I am having the SAME problem as a free user. I've already uninstalled and reinstalled it and it still won't work. I turned off all the sources for local files in hopes that that would do something (because my local songs are the only ones that will play) but it hasn't fixed the problem. This sucks!!!

Re: Can't Play Anything

jansklar — Tue, 06 Dec 2016 14:32:41 GMT

I've uninstalled three times. Same issue with each reinstall. I am so bummed. I love Spotify. I really wish whoever they are had an IT department for Premium users to reach on to when an issue arises.

Re: Can't Play Anything

HGA_russell — Tue, 06 Dec 2016 16:15:10 GMT

I am also having the same exact issue, starting last night, and also tried uninstalling and reinstalling, to no avail. Also a premium user.

Re: Can't Play Anything

lykanthropy — Tue, 06 Dec 2016 16:19:51 GMT

This is so frequent that it isn't even surprising. I'm done with Spotify and canceling my subscription for premium. Why pay for something that doesn't work 95% of the time...
Yes, I've followed everything perfectly, great internet connection, etc. It's not me, it's you.

Re: Can't Play Anything

jansklar — Tue, 13 Dec 2016 03:48:52 GMT

Thank you! I did uninstall and install 3 times. Before the third install I deleted all history, etc and restarted my computer first. Seemed to do the trick. Works great now!