topic Re: Help! Web Player Not Working in Other (Podcasts, Partners, etc.)

Help! Web Player Not Working

staciebrockway — Wed, 09 Nov 2016 17:21:32 GMT

Due to where I work I cannot download the desktop app. At work I have access to three web browsers; Chrome, IE and Firefox. Web player only works in Firefox. However, now web player won't work due to a 'your connection is not private' error. I have spent the last three hours searching the web trying to fix the Firefox error and searching through Spotify community forums for a fix; issue still remains. I have cleared my cookies, used a different address for the web player and nothing works.

Any help is greatly appreciated! I am going through Spotify music withdrawal.

Re: Help! Web Player Not Working

Dreadlord — Wed, 09 Nov 2016 17:31:38 GMT

Hello @staciebrockway,

Welcome to Spotify Community!

Any chance you are working behind a corporate firewall?

If yes, can you try this link and let me know if it works for you:

https://play.spotify.com/?http=1

Re: Help! Web Player Not Working

staciebrockway — Wed, 09 Nov 2016 17:57:37 GMT

I do work behind a corporate firewall. Unfortunately the link you provided
gives me the same issue; web player will work for a few minutes and then
its as if the connection is lost and the music stops playing.

Re: Help! Web Player Not Working

heydollface — Wed, 09 Nov 2016 18:17:01 GMT

I'm having a similar issue - I have to use the web player because of a corporate firewall, and the site was working fine until last week. Now it will perhaps play 1 track (if I'm lucky) and will then start skipping through all the tracks. I will eventually get the following warning: "Can't connect to Spotify. Trying again now".

I've deleted cookies and all browsing history, tried different browsers, rebooted, used the http?=1 url but nothing has worked. This is very frustrating especially since I have a Premium membership I'd like to put to good use.

Re: Help! Web Player Not Working

staciebrockway — Wed, 09 Nov 2016 18:22:49 GMT

Yes, very same issue for me. My web player started to not work fairly recently as well and I too have Premium. In fact, as I type this my connection has been lost...I am being forced to listen to my colleagues instead of music. The horror!

Re: Help! Web Player Not Working

heydollface — Wed, 09 Nov 2016 18:47:09 GMT

It sucks because the desktop app also won't connect due to the firewall, which is why I started using the web player in the first place. Very frustrating!

Re: Help! Web Player Not Working

Dreadlord — Wed, 09 Nov 2016 21:50:11 GMT

Hello @heydollface and @staciebrockway,

Can you check the javascript output in the console?

If you are using chrome you can find the developer console by pressing Ctrl+Shift+I.

When the issue occurs check for errors ( text in red ) and if there are any send screenshot to me so I can take a look 🙂

Re: Help! Web Player Not Working

staciebrockway — Mon, 14 Nov 2016 14:58:45 GMT

Hi Dreadlord,

I attached a screenshot. I'm using Firefox for the player. Its the only browser works for me. The player doesn't even load in IE and in Chrome it says I need to install flash even though its already installed.

Thanks for your help!

Re: Help! Web Player Not Working

heydollface — Mon, 14 Nov 2016 18:42:27 GMT

Hi @Dreadlord,

It worked fine for 2 days after my message, and has stopped working again today. There are a lot of errors in red - let me know if you want me to cut and paste any of it. Here is a screenshot:

Re: Help! Web Player Not Working

staciebrockway — Mon, 28 Nov 2016 21:33:02 GMT

@dreadlord any ideas? Still not working for me in Firefox, I.E. or Chrome.

Re: Help! Web Player Not Working

Dreadlord — Tue, 29 Nov 2016 11:00:48 GMT

Hey @staciebrockway,

Sorry for the delay.

Can you send me your console output like the guy above so I can take a look?