topic Re: Web player in chrome Aw Snap in Other (Podcasts, Partners, etc.)

Web player in chrome Aw Snap

helloagin0 — Sun, 24 Apr 2016 16:27:54 GMT

Hi,

Since about two weeks ago, my sportify web player tab keeps crashing in chrome. It plays about 5 songs and then the tab crashes and chrome gives the "Aw Snap". I find it fustrating to have to constantly refresh the tab to keep using the web players. I would love to know if some has any solutions that would great and apreciated, I love spotify, but this is starting to get annoying.

Thank,

Re: Web player in chrome Aw Snap

Nico — Sun, 24 Apr 2016 16:32:17 GMT

Hey @helloagin0! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Have you tried to use another browser or clearing your browser cache/cookies?

Let us know if that helps, thanks! ^^

Peace

Re: Web player in chrome Aw Snap

helloagin0 — Sun, 24 Apr 2016 17:40:00 GMT

Nico Thanks, iIve tried to clear the cache from the past week and it hasn't worked. The problem seems to only be with chrome, I've been using the web player on internet explorer and it seems to work just fine.

Re: Web player in chrome Aw Snap

Nico6 — Sun, 24 Apr 2016 17:48:37 GMT

Yeah 1 week now i got this problem i do a post but nothing reply to me how and where i can contact spotify support or don't know ? There are not aware of this bug i guess 😕 hope you understand my english...

Re: Web player in chrome Aw Snap

user-removed — Mon, 25 Apr 2016 00:02:15 GMT

I noticed that it's easy to reproduce the issue like so:

1. Open up a chrome incognito window with all extensions disabled.

2. Use spotify and listen to some music for a while.

3. Open a new tab in the incognito window and view a flash video.

4. Spotify tab crashes.

Re: Web player in chrome Aw Snap

sgsfbvgsfvfrghe — Mon, 25 Apr 2016 14:36:57 GMT

It's a memory leak issue, see https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/The-web-player-leaks-memory/td-p/1332839

Re: Web player in chrome Aw Snap

MiquelXY — Tue, 26 Apr 2016 08:55:24 GMT

So this is a way for Spotify to annoy users of AdBlock software? To overflow the memory (as the solution is to disable the AdBlocker on spotify web player?)

Re: Web player in chrome Aw Snap

sgsfbvgsfvfrghe — Tue, 26 Apr 2016 17:42:46 GMT

My impression is that it's related to the ad bug they accidentally introduced. I would try it with AdBlocker again once the ad issue is fixed. See https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/Spotify-Opening-Banner-Ad-and-Spamming-Web-Browser/m-p/1333487/highlight/true#M156098 for info concerning that bug.

Re: Web player in chrome Aw Snap

j3mdamas — Thu, 02 Jun 2016 18:53:41 GMT

Well, for me it's still problematic. In the case of Google Chrome, I get the "Aw Snap" every 5 to 10 songs. I have been using Firefox instead, where I don't get the "Aw Snap", but an entire browser crash...

I am running a Linux CentOS. My Firefox is 38.7 and Chrome is 49.

I use Ghostery against tracking.