topic Re: Disappearing playlists and random new playlist in Other (Podcasts, Partners, etc.)

Disappearing playlists and random new playlist

pippeunge — Fri, 12 Feb 2016 04:30:21 GMT

Hey, about half of my playlists suddenly disappeared from my phone and there was a new playlist called "new" with some random pop songs in it. I went to my computer to check if it was a problem on my phone. I was relieved when I saw the old playlists were there, but then they suddenly disappeared from there too. Anything I can do to get back old playlists?

Re: Disappearing playlists and random new playlist

user-removed — Fri, 12 Feb 2016 09:24:08 GMT

Hi there!

That doesn't sound quite right.

It almost sounds like someone else might have access to your account.

First of all, you can always recover playlists from here: https://www.spotify.com/account/recover-playlists/

If you think that someone might have access to your account you should log out from everywhere (you can do it here: https://www.spotify.com/account/overview/) and then change your password.

Hope this helps!

Re: Disappearing playlists and random new playlist

pippeunge — Sat, 13 Feb 2016 15:09:48 GMT

Thanks, got the deleted playlists restored now and changed my password. No idea how anyone could have been using my account however. Weird.

Re: Disappearing playlists and random new playlist

user-removed — Sat, 13 Feb 2016 15:11:53 GMT

That's great! Glad I could help.