topic Re: Stream Keeps Cutting Out in Other (Podcasts, Partners, etc.)

Stream Keeps Cutting Out

seaneclark — Fri, 13 Apr 2012 09:26:52 GMT

I had been using the free version of Spotify and noticed that the stream kept getting interrupted (pausing). At first you'd assume a bandwidth issue my end. Unlikely as I am in a City and have a consistent 10mb connection.

Anyway to be sure I tried a well known UK competitor beginning with D and there was no issue streaming from them.

Must be the free service? So I upgraded to unlimited, still getting an interrupted stream!

I followed the uninstall and cache clearing procedure, the reinstalled and still no joy.

Currently I have a Spotify account that is unlistenable (if that is such a word) and I am having to use D(UK) in the meantime.

Suggestions?

Re: Stream Keeps Cutting Out

Richard — Fri, 13 Apr 2012 09:32:48 GMT

Hey seaneclark, welcome to the Community.

This could have something to do with your connection, even if the internet is a good 10mb. Spotify will require access in any firewall or antivirus software you have installed. So try giving that a go.

Re: Stream Keeps Cutting Out

seaneclark — Fri, 13 Apr 2012 10:18:50 GMT

Thanks Richard, but no anti-virus running on my Mac and Spotify has access via Firewall

Re: Stream Keeps Cutting Out

David — Fri, 13 Apr 2012 14:48:34 GMT

Hmm - Have you tried turning off the Firewall temporarily?

Re: Stream Keeps Cutting Out

nielsclaassens — Fri, 04 May 2012 16:41:25 GMT

Turning off your firewall is just a rediculous suggestion...

Re: Stream Keeps Cutting Out

Sasmir — Fri, 04 May 2012 17:14:11 GMT

Same here

Re: Stream Keeps Cutting Out

Chukky — Sat, 05 May 2012 12:17:29 GMT

During this last week I'm having trouble with Spotify. I'm a Premium User and if Spotify not soon does something about music pausing all the time, I certainly will skip Spotify.

Re: Stream Keeps Cutting Out

vendeatha — Sun, 06 May 2012 11:15:33 GMT

Same here! getting sick of this. not paying for something that is faulty! either fix it or this app can go kiss my ####! stuff paying for this faulty kak

Re: Stream Keeps Cutting Out

MacRatty — Sun, 06 May 2012 12:32:49 GMT

mine too…but only in the past few days.

Re: Stream Keeps Cutting Out

IanGude — Tue, 08 May 2012 18:11:00 GMT

Can I add my +1 to this issue - been happening for the last week. Start an album playing - will start off then stop - then continue then stop. Several times per track.

Some facts, before anyone asks.....

Yes, I've fully inistalled, deleted cache etc etc and re-installed.

I'm on OS X Lion.

I'm a Pro user.

Napster works fine.

Spotify worked great on the same albums till last week.

This is not Firewall related........

I've reported to the usual Spotify support channels, and got the usual response.

Anyone any ideas?

Re: Stream Keeps Cutting Out

nellie — Wed, 09 May 2012 19:59:51 GMT

Also since a couple of days. Checked Firewall,Antivirus,CPU, memory, changed cachem changed to low-quality streaming, but all to no avail. Doesn't seem time of the day dependent, and with all kinds of albums and playlists. No problems with own content through Spotify, so stream-side.

On Lion as Premium user

Re: Stream Keeps Cutting Out

Richard — Thu, 10 May 2012 05:46:03 GMT

@nellie wrote:

+1

Also since a couple of days. Checked Firewall,Antivirus,CPU, memory, changed cachem changed to low-quality streaming, but all to no avail. Doesn't seem time of the day dependent, and with all kinds of albums and playlists. No problems with own content through Spotify, so stream-side.

On Lion as Premium user

Can I ask where you're connecting from and which ISP you're with?

Actually if we could get that information from anyone else having this issue, that will help with our investigation.

Re: Stream Keeps Cutting Out

IanGude — Thu, 10 May 2012 06:18:05 GMT

Virgin Media in the UK - 100mb line - wired ethernet.

As an aside, Napster is still fine.

Also, the issue goes away if I add the tracks as a playlist, and play offline.

Re: Stream Keeps Cutting Out

etchy — Thu, 10 May 2012 08:08:09 GMT

I have same problem.. Keep getting cut off after every single or second song..

I'm premium user and use it on Ipad, Iphone, Mac and Pc.. its the same all alround..

Am I aswell paying for something that dosent work?? Please get it to work now, else i have to end the payment on Paypal. Not paying for something that dosent work.

Re: Stream Keeps Cutting Out

nellie — Thu, 10 May 2012 14:17:31 GMT

Sorry I forgot to mention this:

Connecting with Ziggo as ISP from The Netherlands. 50 Mbps connection which is doing fine according to speedtest.net during the stutter problems.

Regarding the link to the new version of Spotify on desktop: I'll check if I'm on this latest version or not this evening and post back if this fixes or causes the problem.

Re: Stream Keeps Cutting Out

nellie — Thu, 10 May 2012 19:56:44 GMT

@nellie wrote:

Regarding the link to the new version of Spotify on desktop: I'll check if I'm on this latest version or not this evening and post back if this fixes or causes the problem.

I seem to be on the latest version (version 0.8.3.222.g317ab79d).

As others also reported, I have similar problems on iPad 1 and iPhone 4 (both fully updated).

Re: Stream Keeps Cutting Out

nellie — Thu, 10 May 2012 20:04:50 GMT

....Continuation previous post

Desktop app is via wired ethernet.

Btw:it seems the issue is escalating on the Mobile-iOS forum and Spotify is investigating...

Re: Stream Keeps Cutting Out

markthedrummer0 — Thu, 10 May 2012 21:40:16 GMT

This isn't an ISP issue, (I'm with Virgin) something has gone very wrong with Spotify recently. How can I stream 1080p video and Spotfiy can't play music without cutting out?

Something must have happened round about the time of the Ipad app launch which has stuffed things up

Re: Stream Keeps Cutting Out

Sir_Lurchalot — Fri, 11 May 2012 14:38:22 GMT

I'm having exactly the same problem. I am on a dedicated 10Mb leased line at work and am bypassing all firewalls. My internet at home is Virgin XL 30Mb. Everything else is working find, however Spotify keeps stopping and starting. Have reinstalled, deleted cache, even had a new computer. Same problem.

PLEASE SORT THIS OUT SPOTIFY, ITS QUITE CLEARLY A SPOTIFY ISSUE.

Re: Stream Keeps Cutting Out

Chukky — Fri, 11 May 2012 15:03:26 GMT

Here's my reply from Spotify support:

We are aware of a potential problem with Spotify running slowly on certain ISP's this is due to a process called throttling which affects a number of peer to peer services including Spotify, unfortunately this is somewhat out of our hands.

We will keep looking into this and keep our user posted.

If there is anything else we can help you with then let us know!

Thanks,

Dan

Spotify Customer Service

I'm wondering: why has this problem not occured before? There have to be many other people through out the world, who has a Spotify Premium subscription and a certain ISP connection. In my opinion, it is a problem Spotify CERTAINLY has to deal with NOW. The problem occurred at the same time as the Spotify update. I will not pay money for a service, that doesn't work.