topic Re: Spotify service not showing in Amazon Alexa app in Other (Podcasts, Partners, etc.)

Spotify service not showing in Amazon Alexa app

Dj-bezz — Mon, 18 Dec 2017 13:26:32 GMT

I’m trying to connect my Amazon Echo Dot with the Spotify service. Going into the settings\music & media, but Spotify does not show up as a service. Only Amazon Music and TuneIn.

When clicking the button ‘choose default music services’ I can see Spotify with a radio button in the list but it’s greyed out.

Im located in Sweden.

Re: Spotify service not showing in Amazon Alexa app

Nightslash360 — Mon, 18 Dec 2017 15:04:52 GMT

Hi @Dj-bezz! Have you tried power cycling your Echo Dot? Unplugging your Dot and then plugging it back in may fix any glitches. Doing a clean reinstall of the Alexa app may fix it too. If all else fails, Spotify Support should be able to help you. I hope this helps!

Re: Spotify service not showing in Amazon Alexa app

Dj-bezz — Mon, 18 Dec 2017 15:24:06 GMT

Thanks!

How do I reach Spotify Customer Support?

Everything leads to the community.

Re: Spotify service not showing in Amazon Alexa app

Dj-bezz — Mon, 18 Dec 2017 15:27:31 GMT

Tried unplugging the Echo, signed out and re-installed the Alexa app as well but I have the same issue as before.

Are you based in Sweden and got this to work?

Re: Spotify service not showing in Amazon Alexa app

soelau — Sat, 30 Dec 2017 10:11:56 GMT

I have the same problem I am based in Denmark

Re: Spotify service not showing in Amazon Alexa app

ANTIUS — Tue, 09 Jan 2018 08:48:49 GMT

Have the same problem! Heard somewhere that if you set your accounts to US it will work but don't really want that....now running Amazon music to get by it but would like to stick to Spotify. 😞

Re: Spotify service not showing in Amazon Alexa app

mcmiranda71 — Mon, 09 Apr 2018 02:22:55 GMT

I have the same problem and I am based in Brazil.

Re: Spotify service not showing in Amazon Alexa app

Huothar — Tue, 10 Apr 2018 20:05:00 GMT

Same. I buy stuff from Amazon so I don't want to give a fake address. Same ol' story though. If you're not from the US or UK, they just don't care.