topic Re: Oooops, something went wrong. Reload in Other (Podcasts, Partners, etc.)

Oooops, something went wrong. Reload

pol29 — Thu, 27 Apr 2017 11:16:18 GMT

The error "Oooops, something went wrong. Reload" appears everytime I open the browser app (open.spotify.com) and I can't listen to any music.

Windows 10

Firefox 53.0 (32 bits)

Adobe Flash Player 25,0,0,148

No AdBlock

Re: Oooops, something went wrong. Reload

CryticalAce — Thu, 27 Apr 2017 11:51:49 GMT

Hey pol29,

That is annoying, have you tried any other browsers or just Firefox? Is your Firefox updated to the latest version? I just tested and had no issues using Chrome.

Let me know how you go and good luck!

Best,

Jordan.

Re: Oooops, something went wrong. Reload

pol29 — Thu, 27 Apr 2017 14:48:46 GMT

It doesn't work with Chrome either.

Re: Oooops, something went wrong. Reload

Sebasty — Thu, 27 Apr 2017 15:28:42 GMT

Hi!

I had the same issue. Didn't work no matter what browser I used and how updated they were. Add-ons weren't an issue either.

I managed to rid myself from this problem by doing that:

Close Spotify before doing the following.
1. Open Notepad with administrator rights.

2. Choose Open from File menu.
3. Paste the following into the File Path (navigation bar): C:\Windows\System32\drivers\etc
4. Choose 'All Files' instead of 'Text files' in the bar next to the file name bar. The previously empty window should now show a handful of files. Choose one that's named as 'hosts'.

Explanation: Hosts is a Windows system file for redirection of addresses. It's possible to redirect addresses to another IP or to void (0.0.0.0).

Now, if you can see entries such as the following example:
0.0.0.0 spclient.wg.spotify.com
0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 sto3-accesspoint-a20.ap.spotify.com
0.0.0.0 ap.gslb.spotify.com
0.0.0.0 lon3-weblb-wg6.lon3.spotify.com
0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.spotify-heads.map.fastlylb.net
0.0.0.0 audio-sp-lon.spotify.com
0.0.0.0 beta.spotify.map.fastly.net
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net

... then you should either put a # in front of each line (that's called commenting out) or delete the line entirely. Do this for every single entry that has either fastly or spotify in the address.
I am pretty sure you won't see as much as I did, but a single line can do as much harm as 30 of them. ; )

Save the changes and see what happens. No restart required for the computer.

Let me know how it goes!

Seb

Re: Oooops, something went wrong. Reload

Adrianho1 — Sun, 30 Apr 2017 14:41:20 GMT

it **bleep**ing worked. love you so much!

Re: Oooops, something went wrong. Reload

CryticalAce — Sun, 30 Apr 2017 21:43:03 GMT

Awesome! I didn't know windows had a hosts file!

Re: Oooops, something went wrong. Reload

Ruruskadoo — Tue, 02 May 2017 13:01:22 GMT

My Hosts file doesn't have those addresses. This is all I've got:

Re: Oooops, something went wrong. Reload

Sebasty — Wed, 03 May 2017 16:27:53 GMT

Yeah... 😄 hosts file is kind of important for example when you need to work on a website that's not yet live, or other occasions. 🙂

@Ruruskadoo Mm, I don't really know what else to suggest other than keeping your eye on this issue. Possible updates and information will be posted there.

Seb

Re: Oooops, something went wrong. Reload

user-removed — Fri, 12 May 2017 08:17:21 GMT

Works!

Re: Oooops, something went wrong. Reload

AVR151 — Sun, 06 Aug 2017 03:18:39 GMT

I have the same issue and pretty much the same exact file...Nothing works...