topic Re: Denon AVR-X2100W - No Spotify Connect in Other (Podcasts, Partners, etc.)

Denon AVR-X2100W - No Spotify Connect

ChrisKimber — Tue, 04 Nov 2014 06:39:05 GMT

Just purchased a new Denon receiver and everything is working OK except Spotify connect, it doesn't show as a device on the connect page. I can stream everything via AirPlay OK, but connect doesn't show. They are both running on the same network, but I wonder if there are any settings I need to consider for spotify specifically. I have tried searching the forums but haven't come up with anything so far. If anyone could point me in the direction of some help it would be much appreciated!

Re: Denon AVR-X2100W - No Spotify Connect

ChrisKimber — Tue, 04 Nov 2014 06:55:47 GMT

I should add I have read https://support.spotify.com/us/learn-more/faq/#!/article/Denon - however,

To login on your Denon, follow the steps here.

Just links back to the main help page, which takes you back to the first page and so isn't really much help at all 😞

Re: Denon AVR-X2100W - No Spotify Connect

Peter__ — Tue, 04 Nov 2014 12:56:07 GMT

Are they both connected to the network wirelessly?

Re: Denon AVR-X2100W - No Spotify Connect

ChrisKimber — Wed, 05 Nov 2014 10:11:58 GMT

Yup, both on the same wireless network.

Re: Denon AVR-X2100W - No Spotify Connect

Peter__ — Wed, 05 Nov 2014 15:41:02 GMT

Just to confirm (I forgot to ask) you have Spotify Premium?

Re: Denon AVR-X2100W - No Spotify Connect

ChrisKimber — Tue, 11 Nov 2014 23:50:12 GMT

Sorry for the late response! Was out of the country and didn't have a chance to...

Yes am on Spotify Premium

Re: Denon AVR-X2100W - No Spotify Connect

GavinH — Fri, 19 Dec 2014 00:44:40 GMT

I've got exactly the same issue with the X4100, same wireless network and does not show as an option.

Can you please assist?

Tried with iPad and Android (HTC one M8). Premium user latest versions.

Re: Denon AVR-X2100W - No Spotify Connect

rokkioni — Wed, 07 Jan 2015 19:30:05 GMT

I registered the 30 day premium trial yesterday. For the first few hours my Denon AVR-X1100W functioned all rightish with Spotify. (The connection was cut off a few times.) After a while, the Denon disappeared from the connect list and hasn't returned since. Two android phones and one PC show up just fine and the Denon works perfectly in every other respect and claims the network is up and running. The fact that internet radio and media server inputs work perfectly supports the Denon diagnostics' claim.

I'd really like to have a solution. Otherwise Spotify is rather pointless for me.

Re: Denon AVR-X2100W - No Spotify Connect

GavinH — Wed, 07 Jan 2015 20:44:37 GMT

Same as mine, apart from mine has never worked. Definitely a Denon/Spotify issue, and suprise suprise absolutely zero response from Spotify here.

Re: Denon AVR-X2100W - No Spotify Connect

rokkioni — Wed, 07 Jan 2015 21:29:01 GMT

I just contacted Denon Finland via e-mail. It will be interesting to see what they have to say about the issue.

Re: Denon AVR-X2100W - No Spotify Connect

ChrisKimber — Wed, 07 Jan 2015 23:43:07 GMT

Mine still doesn't work, however other spotify connect devices do. Seems like more of a Denon issue than a spotify one if all other devices work on the same network? Have tried a hard reset a few times, and have gone over it a number of times with Denon support but they haven't been able to shed any light on it... so not really sure what else I can do. The more people that report the issue to Denon though might help them actually investigate it and then perhaps come out with a firmware update if that is what is needed?

Re: Denon AVR-X2100W - No Spotify Connect

rokkioni — Fri, 09 Jan 2015 22:06:45 GMT

Exchanged some e-mails with Denon Finland. According to them, the problem might be caused by the cable modem / router provided to me by my ISP. Apparently the modem cannot handle the multicast, as they called it. They also suggested resetting the receiver to factory settings. Well, resetting helped and I got things running again. But then the WLAN kicked my android phone off the grid and didn't let it back in!!! I had to switch the receiver off before the WLAN could be found again! Strange. Now the system works, however. I can have the phone running in either the same WLAN as the receiver, or use in LTE. It seems keeping the phone out of the WLAN makes the Spotify connection more stable! Denon Finland promised to arrange a router for testing as a means to prove the modem is the root of all evil here. If the problem persists, I'll take them up on their offer and report back here.

How simple it was in the good ole analog times... plug'n play...

Re: Denon AVR-X2100W - No Spotify Connect

nizzleaz — Thu, 19 Feb 2015 17:40:17 GMT

Yet another SPOTIFY CONNECT issue to a high end well known AVR that does not show as an available device.

Did you ever get this resolved?

Re: Denon AVR-X2100W - No Spotify Connect

GavinH — Thu, 19 Feb 2015 23:29:04 GMT

I've given up with my x4100 - just does not work. Router supports multicast, Spotify Connect works on PC/Android devices. Disappointing to have no Spotify response.

Re: Denon AVR-X2100W - No Spotify Connect

rokkioni — Fri, 20 Feb 2015 07:15:53 GMT

I gave up. Either it is my router or the avr but connect just does not work over wlan. I plugged the darn thing in and have had no problems since. Everything works perfectly over lan.

Re: Denon AVR-X2100W - No Spotify Connect

rokkioni — Fri, 20 Feb 2015 10:20:20 GMT

Addendum: I didn't take Denon Finland up on their offer to provide me with a router for testing since connecting the avr via lan solved the issue.

Re: Denon AVR-X2100W - No Spotify Connect

TwoThinkMore — Thu, 19 Mar 2015 02:28:18 GMT

Hello people! I do not know if they have managed to solve the problem but anyway, I will report what I found. I've been researching a bit and worked for me, not as I would like but is meeting my need. First of course you must make sure that the AVR is properly configured on your network, after must open spotify APP on your device PC, Tablet, Mobile (windows, mac, android ... yet only one version beta allows you to control devices via PC, but will soon be working), your account will be PREMIUM to work. Once opened, the main window "now playing" the spotify click on the speaker next to the play controls, pause, forward and backward (icon spotify connect) then will open a window asking where equipment you would like to sync with spotify connect , AVR should be appearing on the list, if not it should not be compatible or has any connection problem. After this is done, you can close the APP spotify and control music on the AVR direct or control the AVR via device. I hope I have contributed in some way.

Felipe

Re: Denon AVR-X2100W - No Spotify Connect

Gerald83 — Thu, 19 Mar 2015 07:34:12 GMT

Hi, I had the same issue. I fixed it by switching to static ip (DHCP off). Spotify connect is working like before now!
If you're not sure what the settings are, have a look at network - > settings before and write everything down. Now switch DHCP of and enter the same settings as you've written down. This should so the trick!

Re: Denon AVR-X2100W - No Spotify Connect

pskold — Fri, 20 Mar 2015 21:33:24 GMT

Hi, I've a AVR-X1100W reciever with big problems with spotify connect after the newest updates of the android app. Got it working by uninstalling the latest android app and installed a previous version (http://www.apkmirror.com/apk/spotify-ltd/spotify/spotify-2-0-0-702-android-apk-download/). Talked with the support from the store I bought the reciever in and they said an update for the the denon recievers is on the way, but they didn't know a date.

Re: Denon AVR-X2100W - No Spotify Connect

ch34t3r — Sat, 11 Apr 2015 14:18:36 GMT

@Gerald83 wrote:
Hi, I had the same issue. I fixed it by switching to static ip (DHCP off). Spotify connect is working like before now!
If you're not sure what the settings are, have a look at network - > settings before and write everything down. Now switch DHCP of and enter the same settings as you've written down. This should so the trick!

Thanks man, this fixed it for me as well! I was close to sending my receiver back to Denon once more.

I had to have my AVR-X4100W sent in because it wouldn't show up in the Spotify App. It took me ages to convince both my retailer and Denon that I had already tried everything and that it just wasn't working. it looks like they have replaced my Ethernet module (which took them 5 weeks) in the receiver so that the receiver now finally showed up, but as soon as I selected it in the app, it just restarted the network connection, for whatever reason. I don't understand how they could even sell the product as it is, no troubleshooting help, no diagnostics tool and no real reason for why it's acting up (or not), well anyway, switching to DHCP off finally solved my issues. Thanks heaps.