topic Re: Web Player Not Working in Other (Podcasts, Partners, etc.)

Web Player Not Working

njfastlife — Wed, 25 Mar 2015 13:56:36 GMT

behind corporate firewall.

original link didn't work.

beta link did.

now beta link doesn't work either.

anyone else having troubles?

Re: Web Player Not Working

imk2 — Thu, 26 Mar 2015 11:20:59 GMT

Hi,

This issue should now be fixed. Use the beta link (i.e, http=1) to log-into the Web Player and you should be able to access it.

Thanks,

Mark

Re: Web Player Not Working

dpenushev — Thu, 26 Mar 2015 13:10:28 GMT

maybe if you've given us the full link we can try instead of just saying " http=1" where do i put this in the front in the back in the middle with "/" without / where?

Re: Web Player Not Working

njfastlife — Thu, 26 Mar 2015 13:15:43 GMT

so, an update. i think there are a LOT of problems with this player (unless it is just my machine).

songs skip, playlists just won't play, the wrong song will play, the web player gets hung up with the spinning dots in the center unable to do anything.

this has happened multiple times. i love the service, and i pay for it, but the web player needs some massive work imho.

Re: Web Player Not Working

imk2 — Thu, 26 Mar 2015 13:20:15 GMT

Hi,

Can you give your browser name and version? Also, could you specify the playlists or contexts where these issues happen so we can investigate them?

Thanks,

Mark

Re: Web Player Not Working

njfastlife — Thu, 26 Mar 2015 13:30:08 GMT

i am using Google Chrome version 41.0.2272.89 m

basically, i will log in and try to access my playlists via "My Music" and none of them will play OR they will play the playlist i was listening to the last time i was using the service, not the one i selected. doesn't matter what playlist, it happens to all of them.

i also just got an ERROR: PLAYLIST FAILED TO LOAD message, upon hitting reload, i again just geting the spinning dots.

Re: Web Player Not Working

dpenushev — Thu, 26 Mar 2015 14:46:56 GMT

i have the same issue, spotify just stays in a black screen i've cleaned cache, cookies, restarted my computer restarted my browser many times, i've also checked if the country is ok and it is. still not working nothing is working that to me speaks that it's form spotify's server not from us. so please fix this issue because all of my music is in spotify this now prevents me form listening to my music. if this issue overgoes 3-4 days im going to reconsider to download all the music i remember i have there and listen it fomr my computer you just lose 1 spotify loyal user

Re: Web Player Not Working

njfastlife — Fri, 27 Mar 2015 16:00:21 GMT

going into My Music, I can access Playlists but then I go to songs, albums, artists and I am met with a blank screen...

Re: Web Player Not Working

imk2 — Fri, 27 Mar 2015 16:24:54 GMT

Hi,

Can you check whether you could connect with this link? https://play.spotify.com?ap=wss://sjc1-linkap-a3.ap.spotify.com:443

Thanks,

Mark

Re: Web Player Not Working

Bluto — Fri, 27 Mar 2015 23:07:22 GMT

Hello njfastlife - I get the same blank screen as you from "Your Music" when browsing by album. This bug is fairly recent (last 2 or 3 weeks perhaps) and makes browsing very tricky.

I started a thread on it here, but there are no fixes as yet as far as I know: https://community.spotify.com/t5/Help-Web-Player/Can-t-see-album-details-in-quot-Your-Music-quot-anymore/td-p/1069311

I have tried accessing the web player with the "http=1" link from another thread, but this didn't help.

Bluto

Re: Web Player Not Working

njfastlife — Wed, 01 Apr 2015 14:10:51 GMT

mark, no that link does not play music as i am behind a corp. firewall and it doesn't appear to be able to navigate around that.

furthermore, when i bookmark the beta link that is supposed to play through the firewall, it brings me to the old player that is blocked.

Re: Web Player Not Working

LordLeonidas — Wed, 01 Apr 2015 20:21:49 GMT

I can only use the spotify web player if I enter it from in private navigation. I think they should have already fixed it, but they haven't...

Re: Web Player Not Working

esv_01 — Thu, 10 Sep 2015 01:50:22 GMT

Hi Guys,

The link Mark gave works for me. I am using it behind corporate firewall and proxy. I logged in here first - https://play.spotify.com/?http=1 and then I click this link - https://play.spotify.com/?ap=wss://sjc1-linkap-a3.ap.spotify.com:443.

P.S. Using mozilla firefox 40.0.3

Hope it helps.

Eric

Re: Web Player Not Working

blearning13 — Fri, 11 Sep 2015 10:23:09 GMT

This link worked for me.

https://play.spotify.com?ap=wss://sjc1-linkap-a3.ap.spotify.com:443

I can now hear the music and go through my lists. Is there a reason that this link works but my old link to the web player/the link from the website doesn't work? Just curious as to what makes this link work and nothing else.

Thanks.

Re: Web Player Not Working

gph1 — Fri, 11 Sep 2015 19:52:03 GMT

https://play.spotify.com?ap=wss://sjc1-linkap-a3.ap.spotify.com:443

That link works for me also. I'm on a Lenovo laptop running Windows 10. I get "Can't connect..." with the never ending pinwheel on Chrome, Firefox, and Edge. (EDIT: I should also add that I've cleared cache, restarted, and made sure Windows is up to date.) The desktop app is also blank. It started about 3 days ago. I guess I'll use the above link for now, but if someone knows why it works and the usual link doesn't, maybe they could get to the bottom of the issue.

Re: Web Player Not Working

tjsoto — Fri, 25 Sep 2015 18:45:59 GMT

this link works for me to (finally!). thank you for that.

the only thing i'm noticing is certain icons are not displaying as they normally would (ex. thumbs up/down, skip track, etc.). anyone else notice that too? Or is there something i need to do on my end to get those back?

thanks again

Re: Web Player Not Working

whiskeyworst — Mon, 19 Oct 2015 03:59:38 GMT

Hi Mark,

I'm having the same problem here, my Spotify web player page won't loading also.

It says that "Please install Adobe Flash" while I already did and before this it was fine.

Help?

Btw, I already tried your link below it doesnt work too.

Thanks.

Re: Web Player Not Working

kks2000khaing — Sat, 21 Nov 2015 09:19:34 GMT

The links that you people gave does not work for me. I am using Acer running on the new updated Windows. When I want to open the Web Player on my desktop( I am using Microsift Edge), I can't see anything on the screen when it shows that is loaded already. I have tried refreshing the page, refreshing my desktop and restarting my desktop. But they don't work... I dont like the app when i download it as it has too much ads. Can someone pls help me?

Re: Web Player Not Working

royalspirit — Tue, 08 Dec 2015 12:09:31 GMT

Why is the Spotify Web Player is not working? It seems it is still using Flash which is already outdated. Why not switch to HTML 5 player?

Don't ask me to install the Spotify desktop app. I want quick access via browser especially if I am using a computer that is not my own. Installation is not an option. I hate setups.

Re: Web Player Not Working

Cookg — Wed, 28 Sep 2016 20:51:31 GMT

I cant get onto the spotify web player, ive tried everything that ppl have sugested on the replys, but it wont work!