topic Re: Song available on Spotify Web, but not on the app in Other (Podcasts, Partners, etc.)

Song available on Spotify Web, but not on the app

heatmanofurioso — Wed, 15 Feb 2017 12:33:58 GMT

Hello.

I have noticed some songs weren't available anymore on my playlists, so i assumed that the artist removed the song rights for Spotify.

But, i decided to search the issue online, and found a link to the song on Spotify Web, and i opened, and i was able to listen to the song on the web player.

I then decided to put the link on the desktop app, but it says that the song isn't available anymore. Same on the iOS app.

Any help on the issue? I have noticed this a couple of times, but the song in question is: <https://open.spotify.com/track/6Z6fRmXfG4mr4WwSY4DdKy>

Thank you

Re: Song available on Spotify Web, but not on the app

Maria_B — Fri, 17 Feb 2017 20:48:32 GMT

Hey @heatmanofurioso!

Welcome to the Spotify Community.

That's odd. If possible, try to log in using a friend's account to see if you're still able to play the song from the Web Player.

Keep us posted.

Re: Song available on Spotify Web, but not on the app

Redscorpio909 — Mon, 02 Oct 2017 19:30:09 GMT

Hi,

Having the same issue with a "Ben Howard" song called "Empty Corridors". Pops up at the webplayer, i can play it there. When i add it to my music through the webplayer it pops up grey in the app on desktop.

What to do?

Grtz,

Re: Song available on Spotify Web, but not on the app

lucasoriel — Tue, 10 Oct 2017 03:03:21 GMT

It's happening to me too, with many songs from Vangelis and Enigma to Roxy Music. I can listen to the songs only in the web player, the app just jump them and shows the message "song not avaliable".

Re: Song available on Spotify Web, but not on the app

joetron2030 — Tue, 10 Oct 2017 17:21:24 GMT

I'm having the same problem with Wilco albums. Works fine in the web player. Doesn't work when trying to play in desktop app (Win 10) or Android app.

I have submitted a support request through the contact us page. Still waiting for a response.

Re: Song available on Spotify Web, but not on the app

user-removed — Wed, 18 Oct 2017 14:03:03 GMT

I'm having the same problem with all of the Queens Of The Stone Age, Pearl Jam and Arctic Monkeys catalogue. I remember that recently there was an update for both mobile and desktop... has it something to do with it? I already tried deleting and reinstalling the app (both on my iPhone and Mac) and the problem persists.

Any ideas on what's going on?

Re: Song available on Spotify Web, but not on the app

joetron2030 — Wed, 18 Oct 2017 14:25:33 GMT

Nope. No idea what fixed it. It wasn't anything I did. I think they're having intermittent problems somewhere in their back-end systems.

Re: Song available on Spotify Web, but not on the app

heatmanofurioso — Thu, 19 Oct 2017 07:36:06 GMT

That is strange. I have access to all of them.
Might be a country block?

Re: Song available on Spotify Web, but not on the app

heatmanofurioso — Thu, 19 Oct 2017 07:36:07 GMT

They could also be updating data. And you had bad luck when trying to query it

Re: Song available on Spotify Web, but not on the app

joetron2030 — Fri, 20 Oct 2017 15:22:47 GMT

Problem happened again to me. This time the album is "Super Slimey" by Future & Young Thug. If I click play for the album from the desktop app, it just jumps to playing track 5. But, I can stream the full album with the web player.

Re: Song available on Spotify Web, but not on the app

roelhelmes — Wed, 20 Dec 2017 13:12:26 GMT

Dear Spotify, Apperently this problem keeps popping up for different songs. I have it in my desktop for songs from Grizzly bear, but each month, it is another artist that won't play all. This is ridiculous. Please reply on your official support forum, it's what you are supposed to do. Do not let down your paying customers.

Re: Song available on Spotify Web, but not on the app

ldmcc — Sun, 25 Mar 2018 22:07:07 GMT

+1 this

Re: Song available on Spotify Web, but not on the app

sbeat — Thu, 19 Dec 2024 03:41:18 GMT

same issue happening for me with Tiken Jah Fakoly. song avilable on Spotify web, but not on my PC app or Android. what gives?