topic Re: My Web Player Won't Load in Other (Podcasts, Partners, etc.)

My Web Player Won't Load

arbacker422 — Mon, 23 Apr 2018 15:11:22 GMT

When I go into spotify everything loads fine and I can log in. Once I log in though the screen for the web player is just black. I tried refreshing the page multiple times and restarting my computer, but it just shows up with a black screen.

Re: My Web Player Won't Load

razorbeak — Mon, 23 Apr 2018 15:15:50 GMT

Chiming in to say I have this problem too.

Re: My Web Player Won't Load

apprentisorcier — Mon, 23 Apr 2018 15:18:12 GMT

Yeah, this happens to be on both Chrome and Firefox, there's a javascript exception on the console:

Uncaught TypeError: Cannot read property 'then' of undefined
at Object.onEnter (web-player.e960f069.js:1)
at Array.o (web-player.e960f069.js:1)
at web-player.e960f069.js:1
at web-player.e960f069.js:1
at l (web-player.e960f069.js:1)
at t.a (web-player.e960f069.js:1)
at o (web-player.e960f069.js:1)
at runEnterHooks (web-player.e960f069.js:1)
at web-player.e960f069.js:1
at o (web-player.e960f069.js:1)

Re: My Web Player Won't Load

WhydoINeedThis5 — Mon, 23 Apr 2018 15:21:08 GMT

Also tried on Firefox and Edge, both is not working.

Re: My Web Player Won't Load

johnd126 — Mon, 23 Apr 2018 15:40:47 GMT

Same here. It's happened numerous times in the few months that I've been a premium member.

I should mention this is happening in both Chrome and Firefox. The screenshot is from Chrome.

Re: My Web Player Won't Load

doyoulovemic — Mon, 23 Apr 2018 15:28:58 GMT

Same problem here, everything was completely fine up until yesterday.

Re: My Web Player Won't Load

Gottogetoutofhe — Mon, 23 Apr 2018 15:33:38 GMT

Yes, same here, first problems in Firefox for a week (https://community.spotify.com/t5/Ongoing-Issues/Web-Player-Firefox-Web-Player-won-t-start-the-next-track/idc-p/4461921#M73052), and now this..

Re: My Web Player Won't Load

Killstar1132 — Mon, 23 Apr 2018 15:35:03 GMT

I've also had this problem, is there something wrong witht he web player? i've also posted a topic about this. Nothing yet

Re: My Web Player Won't Load

NorianNyx — Mon, 23 Apr 2018 15:39:11 GMT

Also having this issue; same console errors as listed above.

Re: My Web Player Won't Load

Ruxel — Mon, 23 Apr 2018 15:46:44 GMT

I have the same problem. Just discovered it today.

Re: My Web Player Won't Load

Ruxel — Mon, 23 Apr 2018 15:55:50 GMT

Just tried clearing my cache, cookies, and stored browser data. No dice. Doesn't work in Microsoft Edge either. My iOS app is working fine.

Re: My Web Player Won't Load

S_K1 — Mon, 23 Apr 2018 15:57:21 GMT

I have been experiencing that too. Gave that threat a "me too" as well.

I, too, am experiencing the black screen upon login to web player.

Re: My Web Player Won't Load

Ruxel — Mon, 23 Apr 2018 16:11:02 GMT

Oddly enough, when I'm on the black screen on my desktop and playing music from my phone, the title of the song playing on my phone appears in the title on the web player tab.

Re: My Web Player Won't Load

FrenchTopRecord — Mon, 23 Apr 2018 16:13:51 GMT

Same problem too

Re: My Web Player Won't Load

berstend — Mon, 23 Apr 2018 16:16:04 GMT

Same problem here after upgrading to latest Chrome Stable

Re: My Web Player Won't Load

jordan_smith12 — Mon, 23 Apr 2018 16:18:05 GMT

Hope its gonna be a huge update to the look

Re: My Web Player Won't Load

CaritasDei — Mon, 23 Apr 2018 16:18:52 GMT

I'm having this problem too.

Re: My Web Player Won't Load

ahrmazing — Mon, 23 Apr 2018 16:27:41 GMT

Also experiencing this, as of this morning. Bug?

Re: My Web Player Won't Load

Killstar1132 — Mon, 23 Apr 2018 16:29:59 GMT

@ahrmazing wrote:
Also experiencing this, as of this morning. Bug?

maybe, but seeing as it's many people having this problem, there might be an update issue or maybe the staff team messed up something. Either way, the staff team is probably already looking to a solution

Re: My Web Player Won't Load

apprentisorcier — Mon, 23 Apr 2018 16:44:22 GMT

Now fixed.