topic Re: Web player crashes instantly in Other (Podcasts, Partners, etc.)

Web player crashes instantly

reconman12 — Wed, 16 May 2018 07:53:02 GMT

Today I wanted to play a playlist. As soon as I clicked on the play button, the whole page became black.

Now whenever I open spotify, it forwards me to open.spotify.com/browse/featured, displays the web player for less than half a second and then the web player crashes.

Chrome console logs:

Failed to load resource: the server responded with a status of 400 ()
web-player.2986d503.js:1 Uncaught TypeError: Cannot read property 'type' of null
at t.value (web-player.2986d503.js:1)
at h (web-player.2986d503.js:1)
at beginWork (web-player.2986d503.js:1)
at i (web-player.2986d503.js:1)
at o (web-player.2986d503.js:1)
at S (web-player.2986d503.js:1)
at b (web-player.2986d503.js:1)
at v (web-player.2986d503.js:1)
at y (web-player.2986d503.js:1)
at c (web-player.2986d503.js:1)
at Object.enqueueSetState (web-player.2986d503.js:1)
at i.v.setState (web-player.2986d503.js:1)
at i.onStateChange (web-player.2986d503.js:1)
at Object.notify (web-player.2986d503.js:1)
at e.notifyNestedSubs (web-player.2986d503.js:1)
at i.onStateChange (web-player.2986d503.js:1)
at y (web-player.2986d503.js:1)
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at web-player.2986d503.js:1
at Object.dispatch (web-player.2986d503.js:1)
at d.<anonymous> (web-player.2986d503.js:1)
at d.s.emitEventSync (web-player.2986d503.js:1)
at d.<anonymous> (web-player.2986d503.js:1)
at f (web-player.2986d503.js:1)
at e (web-player.2986d503.js:1)
api.spotify.com/v1/episodes/meta:1

Firefox console logs:

TypeError: p.default.from(...) is null[More Information] web-player.2986d503.js:1:976182

value https://open.scdn.co/static/web-player.2986d503.js:1:976182 h https://open.scdn.co/static/web-player.2986d503.js:1:361202 beginWork https://open.scdn.co/static/web-player.2986d503.js:1:369163 i https://open.scdn.co/static/web-player.2986d503.js:1:373003 o https://open.scdn.co/static/web-player.2986d503.js:1:373282 S https://open.scdn.co/static/web-player.2986d503.js:1:376225 b https://open.scdn.co/static/web-player.2986d503.js:1:375768 v https://open.scdn.co/static/web-player.2986d503.js:1:375605 y https://open.scdn.co/static/web-player.2986d503.js:1:374984 c https://open.scdn.co/static/web-player.2986d503.js:1:374446 enqueueSetState https://open.scdn.co/static/web-player.2986d503.js:1:363804 v.prototype.setState https://open.scdn.co/static/web-player.2986d503.js:1:313921 t.a/</l</i.prototype.onStateChange https://open.scdn.co/static/web-player.2986d503.js:1:195030 <anonym> self-hosted:989:17 notify https://open.scdn.co/static/web-player.2986d503.js:1:569561 o</e.prototype.notifyNestedSubs https://open.scdn.co/static/web-player.2986d503.js:1:569178 <anonym> self-hosted:989:17 t.a/</l</i.prototype.onStateChange https://open.scdn.co/static/web-player.2986d503.js:1:195048 <anonym> self-hosted:989:17 y https://open.scdn.co/static/web-player.2986d503.js:1:189635 t.default/</</< https://open.scdn.co/static/web-player.2986d503.js:1:457978 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:929271 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:922775 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:920956 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:920006 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:919557 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:910695 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:904978 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:928892 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:903829 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:903447 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:219278 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:903064 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:878982 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:875804 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:643603 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:637876 t.default/</< https://open.scdn.co/static/web-player.2986d503.js:1:635847 dispatch https://open.scdn.co/static/web-player.2986d503.js:1:483691 C/t</< https://open.scdn.co/static/web-player.2986d503.js:1:642458 s.prototype.emitEventSync https://open.scdn.co/static/web-player.2986d503.js:1:52809 s.prototype.emit/< https://open.scdn.co/static/web-player.2986d503.js:1:52117 <anonym> self-hosted:989:17 f https://open.scdn.co/static/web-player.2986d503.js:1:663183 e https://open.scdn.co/static/web-player.2986d503.js:1:662874

Re: Web player crashes instantly

SpiceMouse — Wed, 16 May 2018 08:01:15 GMT

Yes, same for me using 3 different browsers. I guess it is a general issue

Re: Web player crashes instantly

McCauley — Wed, 16 May 2018 08:02:06 GMT

the same for me.

black screen in chrome and firefox.

Re: Web player crashes instantly

geekazoid — Wed, 16 May 2018 13:42:36 GMT

same here... btw are you guys sitting behind a proxy??? just checking as i'm only using the webplayer behind a proxy.

Re: Web player crashes instantly

McCauley — Wed, 16 May 2018 13:46:58 GMT

I've tried with another account and it works fine. It's my account.

It fails in different computers

Re: Web player crashes instantly

cdeitrick — Wed, 16 May 2018 14:36:43 GMT

I am having this problem today as well.

Re: Web player crashes instantly

reggert — Wed, 16 May 2018 20:38:10 GMT

Same here. It appears that it happens because https://api.spotify.com/v1/episodes/meta is returning a "400 Bad Request".

The JSON payload of the response is

{
"error" : {
"status" : 400,
"message" : "invalid id"
}
}

Re: Web player crashes instantly

mysticodex — Wed, 16 May 2018 21:34:13 GMT

Same issue here.

Are we soft banned?

Re: Web player crashes instantly

leonardocvieira — Wed, 16 May 2018 23:53:30 GMT

A just reopen my browser now and it's back! Try it again now!

Re: Web player crashes instantly

mysticodex — Wed, 16 May 2018 23:56:09 GMT

Yep, it's back up and running. Nice two to three-day outage we had there!

Re: Web player crashes instantly

Happyfacre — Thu, 17 May 2018 00:21:45 GMT

Same for me, tried in crome and edge but same problem on both..
Tried clearing my cookies too but didint help, hopfully it get fixed more me too

Re: Web player crashes instantly

mysticodex — Thu, 17 May 2018 00:22:54 GMT

It's a rolling outage for certain users. Might be up randomly for you at any moment. Keep your fingers crossed!

Re: Web player crashes instantly

reconman12 — Thu, 17 May 2018 07:47:03 GMT

It's still crashing on my side.

Re: Web player crashes instantly

jylipaa — Thu, 17 May 2018 10:05:48 GMT

Same here - still crashing. Latest Firefox, Win10 64bit

Web player disappears after login!

maximustermausi — Thu, 17 May 2018 15:17:51 GMT

After login the menu of the web player is visible for a split second then disappears leaving the browser viewport in a blank grey color both in firefox and chrome.

Re: Web player crashes instantly

drjstuck68 — Fri, 18 May 2018 13:21:43 GMT

The same for me. Black screen after one second, since yesterday at least. Is there any solution or do we have just to wait?

(Firefox 60.0, Win 10)

Re: Web player crashes instantly

whoseonit — Fri, 18 May 2018 13:28:13 GMT

I have this issue too.

Re: Web player crashes instantly

reconman12 — Sat, 19 May 2018 22:50:20 GMT

I contacted Spotify support on Twitter today. It was obvious that the person I was talking to was following a script. Almost all error details I gave them including the info from this thread was ignored.

Only through some Javascript debugging out of frustration I found the source of the problem.

When the web player loads, it tries to load the last song you've played. An old version of the web player seems to have set the song URL to "spotify:meta:context". When the current web player tries to load the song behind that URL, it fails to do so and crashes.

The only solution I've found so far is to open the Spotify app and play any song. That will set the last song played variable correctly and you'll be able to use the web player again.

Edit: Another person also found the solution of quickly playing any song or playlist before the web player crashes.

I hope that the Twitter support person doesn't ignore all the technical details I gave them and will forward it to developers. So far no bug report was opened at https://community.spotify.com/t5/Ongoing-Issues/idb-p/ongoing_issues.

Re: Web player crashes instantly

whoseonit — Fri, 18 May 2018 15:43:41 GMT

That fixed it for me. Amazing work!

Re: Web player crashes instantly

maximustermausi — Sat, 19 May 2018 08:48:21 GMT

Great! That solved the problem for me 🙂