topic LG web OS TV UJ750J in Other (Podcasts, Partners, etc.)

LG web OS TV UJ750J

Watska — Sat, 02 Jun 2018 10:26:41 GMT

Plan

Premium

Country

Finland

Device

LG web os TV UJ750V

Operating System

Ver. 2.0.5

My Question or Issue

The app did work the first time I turn on the TV. Now (second day) It doesn't play music anymore. App works but It just doesn't play any song.

I did reinstall the app, same issue.

Re: LG web OS TV UJ750J

stratosnn — Tue, 05 Jun 2018 07:34:48 GMT

Hey,

Please make sure you have latest TV firmware. There used to be problem with playback on early releases of WebOS for your TV model.

Have you tried restarting the Spotify app? You can do it by pressing "Home" button and then navigate to "Spotify Music" title on the top of the screen.

//S

Re: LG web OS TV UJ750J

Watska — Tue, 05 Jun 2018 15:53:52 GMT

Thanks for your reply.

TV's firmware is the newest one there is. I have restarted the app many times. I uninstalled the app also few times and updated It. Problem is still the same.

In other devices It looks like the song is playing but in TV no playback.

Re: LG web OS TV UJ750J

odools — Thu, 07 Jun 2018 00:06:51 GMT

If the TV SW version is higher than 4.xx.xx, the Spotify app will play fully. Could you check your network? I have seen the simillar issue using the intranet network.

Re: LG web OS TV UJ750J

Watska — Thu, 07 Jun 2018 14:14:18 GMT

TV's firmware is the latest and over 4.xx.xx.

Every other app works totally fine so I don't think that it's a network issue.

Re: LG web OS TV UJ750J

odools — Fri, 08 Jun 2018 00:59:24 GMT

Could you please check the below similar problem that he had used a VPN network?

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/LG-WebOS-3-5-cannot-play-music/m-p/4433357

Re: LG web OS TV UJ750J

stratosnn — Fri, 08 Jun 2018 10:48:11 GMT

Hey, you tried powering off the TV (for real)? I have seen the case when this was the only thing that helped.

Re: LG web OS TV UJ750J

Watska — Fri, 08 Jun 2018 14:03:58 GMT

Thanks, that solved the problem. 👍