topic Re: Samsung TV - Spotify "Error" in Other (Podcasts, Partners, etc.)

Samsung TV - Spotify "Error"

Redroseyrose — Mon, 09 Jul 2018 22:41:29 GMT

Help please!

I have read all the other posts about Samsung TVs and followed all the recommendations in them. My TV is up to date, I have reinstalled the app but still my spotify is not working! I just have a screen with the spotify logo and "Error" It has been like this for over a week now and I'm starting to get annoyed!

Re: Samsung TV - Spotify "Error"

Sebasty — Tue, 10 Jul 2018 15:51:39 GMT

Hey @Redroseyrose

I suggest checking this article to find out if your TV matches the requirements. 🙂

You can also try unplugging the TV for a few minutes (click the power button to drain out any voltage) and then replug.

Let me know how it goes!

Re: Samsung TV - Spotify "Error"

Redroseyrose — Wed, 11 Jul 2018 03:30:41 GMT

Tried your power suggestion... didn’t work 😞 I use Spotify on my tv all
the time and it’s only the last 2 weeks that it’s not worked so it’s
definitely compatible... getting Super frustrated now.

Re: Samsung TV - Spotify "Error"

Sebasty — Wed, 11 Jul 2018 20:09:50 GMT

@Redroseyrose

Does restarting the router do anything? 🙂

Re: Samsung TV - Spotify "Error"

Redroseyrose — Tue, 17 Jul 2018 00:38:44 GMT

Nope, nothing has wirked 😩

Re: Samsung TV - Spotify "Error"

KittyLeon — Thu, 02 Aug 2018 14:10:05 GMT

I have the same issue, first time I solved it by resetting the TV settings but we have too many apps on it and it would take us so much time to bring it back to the way it is now. Can someone from Spotify get in touch with Samsung and find a solution? None of the steps mentioned has helped either 😞

Re: Samsung TV - Spotify "Error"

Redroseyrose — Thu, 02 Aug 2018 18:56:57 GMT

Yeah nothing at all has helped me. I’ve reset and everything... been like
it for ages now...

Re: Samsung TV - Spotify "Error"

newns — Sun, 26 Aug 2018 05:42:00 GMT

I had the same issue, reinstalling the app fixed it for me.

1. Go to APPS menu,

2. Scrol down to "Downloaded App",

3. Find Spotify in the list of downloaded apps then click and hold the enter/ok button while spotify is highlighted, this brings up a small sub-menue,

4. Select "Reintall".

Hope this works for you too.

Re: Samsung TV - Spotify "Error"

Pj77 — Tue, 25 Sep 2018 12:55:43 GMT

I had the same problem so contacted Samsung and they came up with the following. If you go into Settings and then into the Network section.... then from here you can go into IP Settings and manually change the DNS Server to 8.8.8.8 - this fixed the problem for me.

Re: Samsung TV - Spotify "Error"

Guido — Thu, 27 Sep 2018 11:45:00 GMT

Hey all,

To check if your Samsung TV supports Spotify:

Go to Samsung’s app store
Select Spotify, under Lifestyle
Click Check your device in the top-right

Let us know what the result is. Looking forward to your reply.

Have a nice day!

Re: Samsung TV - Spotify "Error"

Angel_Sandoval — Mon, 15 Oct 2018 18:59:23 GMT

Change to manual DNS to 8.8.8.8 did the trick, thanks a lot for posted suggestions.