topic Re: Bluetooth controls not working - Status changed to: Need more info in Other (Podcasts, Partners, etc.)

Bluetooth controls not working

Maxximus91 — Fri, 16 Mar 2018 01:31:46 GMT

For months now I haven't been able to play or pause using my Bluetooth headphones and my car. I've tried fresh installs of the app, 2 different phones, 2 different Bluetooth headphones ,same results. Play and pause work just fine on other apps that I use (audible, Samsung music, ect.) this is incredibly annoying and should have been fixed by now.

Samsung Galaxy Note 8

Android 7.1.1

Spotify 8.4.45.633 armV7

Re: Bluetooth controls not working - Status changed to: New issue report

Alfredo — Sun, 18 Mar 2018 01:01:02 GMT

Hey @Maxximus91!

Thanks for reaching out to us.

By any chance, do you have access to a different Android device you could use to see if it behaves the same via Bluetooth? Also, have you tried restarting your phone before trying again?

We'll see what we can suggest.

Re: Bluetooth controls not working - Status changed to: New issue report

Maxximus91 — Sun, 18 Mar 2018 01:11:11 GMT

Hi, so this has been going on for months. Previously I had a Samsung Galaxy S7 and it also had the same problem. I currently have a Galaxy Note 8 and both phones have been restarted multiple times.

Chris

Re: Bluetooth controls not working - Status changed to: Need more info

Maria_B — Thu, 22 Mar 2018 00:30:21 GMT

Thanks for the update.

We'd like to get to the bottom of this. If possible, try to log in using a friend's account to see if this is still happening.

Keep us posted.

Re: Bluetooth controls not working - Status changed to: Need more info

Maxximus91 — Mon, 26 Mar 2018 12:06:32 GMT

Hi, so I connected my Bluetooth headphones to my wife's iPhone 7 and tried her account. It works just fine. I can pause and unpause no problem.

Re: Bluetooth controls not working

SergioDavid — Mon, 26 Mar 2018 16:49:26 GMT

Thanks for getting back to us.

That's strange, but it seems the issue is account related. In this case, we suggest you reach out to our team via Twitter or Facebook.

They'll be able to help you set up a new account.

Be sure to let us know how it goes.

Re: Bluetooth controls not working

Maxximus91 — Mon, 26 Mar 2018 16:51:32 GMT

Actually it's a family account which my wife is on
So I think it's an android thing rather than account. Works just fine on iOS.

Re: Bluetooth controls not working

Alfredo — Tue, 27 Mar 2018 00:35:59 GMT

Hey @Maxximus91!

Just to confirm, what's the make and model of the headphones you're using with your Android phone? Also, do the headphones have a cable you could use to see if it works when they're not paired via Bluetooth?

Keep us posted.