topic Re: Majority of saved songs are gone in Other (Podcasts, Partners, etc.)

Majority of saved songs are gone

junr003 — Thu, 06 Sep 2018 21:11:03 GMT

Plan

Premium

Country

USA

Device

All devices I own

Operating System

All OSs I have

My Question or Issue

I just noticed that the vast majority of my saved songs are no longer in "My Library". Why would this happen? Is there a way to recover the state of my library?

Re: Majority of saved songs are gone

TomLegend — Fri, 07 Sep 2018 16:52:17 GMT

Hey @junr003l,

Welcome to the community!

First, it's best to just double check you're logged into the right account. It can be quite easy to make a second account through Facebook, so the best thing to do is log out and back in again to be sure.

Next, what looks like it's missing? Is it your songs, albums, artists or a bit of everything? Also, have you noticed that you've got anything new saved?

Keep us posted,

Re: Majority of saved songs are gone

Davidfortuny — Sat, 08 Sep 2018 11:40:35 GMT

Hi! the same happened to me, part of my saved songs disappeared. I've checked what you said but the same.

Re: Majority of saved songs are gone

Daisy — Mon, 10 Sep 2018 07:02:14 GMT

Hey @Davidfortuny,

Can you let us know if you notice anything new saved you didn't add yourself?

And can you confirm you logged out and back in to make sure it's the right account? 🙂

Re: Majority of saved songs are gone

Davidfortuny — Mon, 10 Sep 2018 10:11:09 GMT

The problema is solved! I contact with one of your colegues. My account was hacked by another. Thanks

Re: Majority of saved songs are gone

TomLegend — Mon, 10 Sep 2018 10:20:15 GMT

Hey @Davidfortuny,

Sorry to hear that happened, but we're glad that the problem is now resolved!

If anything else comes up, we'll be right here.