topic Re: Playlist image is not right when posting a story for instagram in Other (Podcasts, Partners, etc.)

Playlist image is not right when posting a story for instagram

5196-j_ormw92 — Mon, 10 Sep 2018 15:59:43 GMT

Operating System

Android

My Question or Issue

When I try to share my playlist through Instagram stories it shows the old albums instead of the new one I created.

Here is an example:

https://open.spotify.com/user/b6b6unfcwkh8krbccdsqaxbwk/playlist/0FwS8zqkGv8hycvXGkvQIc?si=l4-rJrRDThuE_Z8qPhhSfQ

It happens with all my playlists only on instagram.

Re: Playlist image is not right when posting a story for instagram

Nico — Mon, 10 Sep 2018 16:10:24 GMT

Hey @5196-j_ormw92! Welcome to the Spotify Community. ^^

That's odd.

Have you tried to restart both apps to see if that helps?

Let me know how it goes! ^^

Peace

Re: Playlist image is not right when posting a story for instagram

5196-j_ormw92 — Mon, 10 Sep 2018 16:15:33 GMT

Yes. Of course.

The same thing. On 3 different devices.

Re: Playlist image is not right when posting a story for instagram

Nico — Mon, 10 Sep 2018 16:26:16 GMT

@5196-j_ormw92

It may be a temporary issue.

When has this happened to you the first time?

Peace

Re: Playlist image is not right when posting a story for instagram

5196-j_ormw92 — Mon, 10 Sep 2018 16:28:55 GMT

I noticed it a couple of days ago.

You can test it on your own and see.

Re: Playlist image is not right when posting a story for instagram

Nico — Mon, 10 Sep 2018 19:00:41 GMT

@5196-j_ormw92

Please let me know the following details:

1. Exact Device (e.g. Samsung Galaxy 4)

2. Exact operating system (e.g. 4.4.2)

3. Spotify app version installed (2.0.0)

Thanks! ^^

Peace

Re: Playlist image is not right when posting a story for instagram

5196-j_ormw92 — Mon, 10 Sep 2018 19:14:49 GMT

Devices

Redmi Note 4x - Android 7.0 - Spotify 8.4.70.666 armv7
Huawei - Android 8.0 - Spotify 8.4.70.666 armv7
Huawei mate 10 pro - Android 8.0 - Spotify 8.4.70.666 armv7

Re: Playlist image is not right when posting a story for instagram

Nico — Mon, 10 Sep 2018 19:21:55 GMT

@5196-j_ormw92

Thanks!

I've escalated this issue to the support.

I will reply on this thread with help soon. ^^

Peace

Re: Playlist image is not right when posting a story for instagram

5196-j_ormw92 — Mon, 10 Sep 2018 19:22:15 GMT

number 2 is Huawei p10

Re: Playlist image is not right when posting a story for instagram

5196-j_ormw92 — Mon, 10 Sep 2018 19:27:30 GMT

thanks

Re: Playlist image is not right when posting a story for instagram

Nico — Tue, 11 Sep 2018 08:17:49 GMT

Hey @5196-j_ormw92!

When you share a playlist with custom artwork on Instagram, it will be replaced with the default four-tile album artwork instead. This is intentional.

Are you getting this fourtile album artwork?

Peace

Re: Playlist image is not right when posting a story for instagram

5196-j_ormw92 — Wed, 12 Sep 2018 07:57:18 GMT

Well. Is there any way the custom image I created can be sown on Instagram?
It is weird that on the other share option I can see the new image.

Re: Playlist image is not right when posting a story for instagram

Nico — Wed, 12 Sep 2018 22:22:54 GMT

@5196-j_ormw92

No, unfortunately there currently no way to do that.

Peace