topic Re: Problems with foreign songs in Other (Podcasts, Partners, etc.)

Problems with foreign songs

Joshua05041997 — Tue, 11 Sep 2018 11:18:03 GMT

Plan

Premium

Country

Netherlands

Device

(iPhone 8, Windows)

Operating System

(iOS 10, Windows 10)

My Question or Issue

For example the following song: Facetime - Dardan. I'm able to find the song with a link from his youtube channel to spotify and thereby his album and all of his songs. Thereby i'm able to put this song in my playlist by the web player, however i can't find it on my phone or on my spotify (windows) playlist. Al so I'm not able to find these songs by phone or the spotify by windows.

Also i connected his album to my library. Its connected (picture 2), but the following songs like facetime and Santa Muerte aren't in the library. Maybe any problems with foreigns rights, because i live in the Netherlands?

Really looking forward solving this matter, because i absolutely love foreign songs, and most of them I'm able to find and connect on spotify..

The problem occur like this: (Webplayer)

Playlist (re-booted etc.):

Kind Regards,

Joshua

Re: Problems with foreign songs

Guido — Wed, 12 Sep 2018 14:38:19 GMT

Hey @Joshua05041997.

Thanks for getting in touch.

Could your issue be related to this? The license holders that publish their music on Spotify, can choose which regions can listen to their music. We'd love to have all songs available for everybody worldwide, but sometimes it's not so easy. Feel free to get in touch with the artist of a greyed out song to ask if their music will be available in the Netherlands.

Let us know if you have further questions and we'll be happy to help 🙂

Have a nice day!

Re: Problems with foreign songs

Joshua05041997 — Wed, 12 Sep 2018 17:31:31 GMT

I think that you're right.

However it's still so weird that i'm able to put them in my playlist by web player with the right links, but it does not appear in my spotify (windows) nor my iPhone..

Hope they are able to fix the rights issues..

Re: Problems with foreign songs

Katerina — Thu, 13 Sep 2018 07:14:32 GMT

Hey there @Joshua05041997,

If any unavailable songs are not appearing in your desktop or mobile app, you can toggle on the following setting:

on the iPhone app: Settings > Playback > Hide Unplayable songs
on the desktop app: Edit > Preferences > Display Options > Show Unavailable Songs in Playlists

This way, they should appear on your playlists, however, you still won't be able to play them.

Hope this helps further 🙂