topic Re: dont play on chrome - why in Other (Podcasts, Partners, etc.)

dont play on chrome - why

onestranger1 — Fri, 05 Oct 2018 11:22:50 GMT

Plan

Free

Country

Germany

Device

Desktop Chrome

Operating System

Win10 Pro 64

My Question or Issue

Hi!

I can login in the Webplayer. But if i play a song the player say: "Your Browser is not supported". I use the newest Chrome Version **bleep**.0.3497.100 (Offizieller Build) (64-Bit).

Why can't play anything? What can i do?

Regards

Andy

Re: dont play on chrome - why

Guido — Tue, 09 Oct 2018 08:31:08 GMT

Hey @onestranger1,

Thanks for getting in touch!

We can see you are also running Firefox on your computer. Could you let us know if the Webplayer works there?

Looking forward to your reply.

Have a nice day!

Re: dont play on chrome - why

onestranger1 — Wed, 10 Oct 2018 11:49:11 GMT

Hello Guido

The Webplayer runs in Firefox with no limitations.

I copy the link from Firefox and paste in Chrome. Result: "This browser does not support Spotify Webplayer."

I will use Chrome because there is a extention that Firefix does not have.

Best 4 U!

Re: dont play on chrome - why

Jemi — Thu, 11 Oct 2018 10:29:06 GMT

Hey @onestranger1, let's try some other things.

Can you try opening the Web Player in an incognito window and see if anything changes?

We also suggest that you check that you don't have the content blocked on your Chrome. We can see on your address bar that there's some kind of warning symbol, so make sure to check that out and allow the website.

Let us know if that helps! 🙂

Re: dont play on chrome - why

onestranger1 — Fri, 12 Oct 2018 20:17:36 GMT

Hi!

i used the incognito window, but nothing changed.

The warning symbol was from the cockie-mangagment. Now i have all cockies accept and Ghostery and AdBlock Ultimate disabled, but also nothing changed.