topic Re: Can't go online on any mobile OS!? in Other (Podcasts, Partners, etc.)

Can't go online on any mobile OS!?

tornsten — Sat, 13 Apr 2013 09:46:36 GMT

Since a few weeks, we cannot get online with Spotify by any of our mobile phones in the family (iPhone, Android, WinPhone). It works just normal with the computers.

Re: Can't go online on any mobile OS!?

Peter__ — Sat, 13 Apr 2013 15:05:43 GMT

Hey! Welcome to the community 🙂

Has anything changed in the past few weeks, changes to you internet, or your router settings?

Peter

Re: Can't go online on any mobile OS!?

tornsten — Sat, 13 Apr 2013 16:23:50 GMT

Hi! No, and it is no difference if we use networks or mobile connections. We log in but we just stay offline. In my winphone I can't even write in the search field, but that's perhaps how it's like in Spotify when you are offline?

Re: Can't go online on any mobile OS!?

Adam — Sat, 13 Apr 2013 16:35:51 GMT

This is a bit basic but the Offline Mode setting on your phones isn't ticked/active is it?

Re: Can't go online on any mobile OS!?

tornsten — Sun, 14 Apr 2013 19:22:20 GMT

Nope, it's not ticked. //J

Re: Can't go online on any mobile OS!?

Peter__ — Sun, 14 Apr 2013 23:09:33 GMT

Does a clean reinstallation of the app on the phones make any difference?

Peter

Re: Can't go online on any mobile OS!?

tornsten — Mon, 15 Apr 2013 20:37:56 GMT

I reinstalled Spotify on my Winphone. After (trying to) login I got the message: "Login failed. You need a Premium Account (409)" But i do have that!?

Re: Can't go online on any mobile OS!?

Peter__ — Mon, 15 Apr 2013 20:44:45 GMT

@tornsten wrote:

I reinstalled Spotify on my Winphone. After (trying to) login I got the message: "Login failed. You need a Premium Account (409)" But i do have that!?

Do you normally log in via Facebook or using a Spotify username and password?

Peter

Re: Can't go online on any mobile OS!?

tornsten — Thu, 25 Apr 2013 21:48:37 GMT

Always using a Spotify username and password. I think this look more like an account problem, i.e. that Spotify does not recognize me as a premium member anymore although we are paying monthly as usual!!??

Re: Can't go online on any mobile OS!?

Peter__ — Thu, 25 Apr 2013 21:52:24 GMT

@tornsten wrote:

Always using a Spotify username and password. I think this look more like an account problem, i.e. that Spotify does not recognize me as a premium member anymore although we are paying monthly as usual!!??

Is your account definitely showing as premium on your subscription status on your online overview?

Peter