topic Re: Samsung Galaxy Watch - Remote Mode in Other (Podcasts, Partners, etc.)

Samsung Galaxy Watch - Remote Mode

SamAlphabet — Tue, 27 Nov 2018 13:24:42 GMT

Plan

Premium

Country

Australia (Currently Internationally Roaming)

Device

Samsung Galaxy S9+/Samsung Galaxy Watch

Operating System

Android 8.0.0/Tizen 4.0.0.1

My Question or Issue

Hello Spotify,

I have recently purchased a Samsung Galaxy Watch and have installed Spotify as an application on the device. I currently overseas for work and do not have a Wifi connection, thus am trying to use the Watch in Remote Mode for my Phone rather than Wifi Streaming. However when I go to switch the Mode it is stating that it cannot connect the Watch to Spotify's App on the Phone even though the Bluetooth Connection is strong and working correctly. Any idea what to do?

Re: Samsung Galaxy Watch - Remote Mode

MKaufmannn — Tue, 27 Nov 2018 17:01:18 GMT

Same problem:

Unable to start Spotify

Connect to Bluetooth to start listening

Watch & Phone are connected everything else works fine.

Re: Samsung Galaxy Watch - Remote Mode

Aokaji — Wed, 28 Nov 2018 12:08:04 GMT

Having same issue and it's really annoying. I only use my Galaxy Watch Spotify app in remote mode to control my phone playlists while I'm out, and a few days ago it just disconnected.

Always either says BT not available or it can't find the Spotify app on my phone and to open it on there - I do and nothing happens.

I've reinstalled Spotify on the watch and factory reset the watch too.

I can remote control my music from the built in Music app so it's definitely not the connection, Spotify need to sort this out. Using an S9+ too on Android 8.0.0 and Galaxy Watch on Tizen 4.0.0.1

Re: Samsung Galaxy Watch - Remote Mode

karkhengsoh — Wed, 28 Nov 2018 13:02:24 GMT

not sure if spotify dont care about galaxy watch or it might take them awhile to reply, if this contiune i may as well unsubscribe and start downloading music if this is not fix asap.

Re: Samsung Galaxy Watch - Remote Mode

Nameexchange — Thu, 29 Nov 2018 19:41:01 GMT

Samsung Galaxy S9+ and Galaxy Watch, same issue. Anyone a solution jet?

Re: Samsung Galaxy Watch - Remote Mode

zakrent — Thu, 29 Nov 2018 20:06:46 GMT

Hi Guys,

Same issue here. I have noticed that this happened to me after Spotify update on my S9.

When i press remote on my watch it will start Spotify on my phone but nothing else is showing on my watch. When i press remote again it just says "unable to start spotify"

Re: Samsung Galaxy Watch - Remote Mode

Nameexchange — Thu, 29 Nov 2018 20:28:23 GMT

1 to 1 the same. It starts spotify and that's it. I hope they resolve the issue asap

Re: Samsung Galaxy Watch - Remote Mode

Polla2256 — Fri, 30 Nov 2018 07:51:37 GMT

Same here, annoyed me so much yesterday that I'm about to return the watch. Hardware is one thing but if a company like Spotify can't release stable software for this then there's little hope for other developers with their bugs. I could survive a captive app store with a watch but not with so many bugs.

Re: Samsung Galaxy Watch - Remote Mode

Nameexchange — Fri, 30 Nov 2018 08:55:58 GMT

Just downloaded TIDAL on my watch and phone. Giving it a try since they offer a 3 month free trail right now. If spotify doesn't fix the problem before my subscription renewal I'll just cancel it and keep using TIDAL. It may be a bit slower than the Spotify watch app but has still far less problems than Spotify.

Re: Samsung Galaxy Watch - Remote Mode

Vincepra — Sat, 01 Dec 2018 15:40:34 GMT

I'm having the same problem with my Samsung galaxy watch and spotify. It say can not connect to spotify on your phone. I'm hearing a problem with the latest update of spotify. How do u install an older version? Please someone walk me through and spotify please fix asap

Re: Samsung Galaxy Watch - Remote Mode

Malaxy — Sun, 02 Dec 2018 01:33:35 GMT

I have the same issue. One of the reasons I buy galaxy watch. And the ONLY reason I changed from tidal to spotify. Please fix this or I'm back to tidal.

Re: Samsung Galaxy Watch - Remote Mode

augustin79 — Sun, 02 Dec 2018 15:54:49 GMT

Same problem here with Gear S3 Frontier. Has Spotify abandoned support for this wearable app?

Re: Samsung Galaxy Watch - Remote Mode

Jmexia — Mon, 03 Dec 2018 06:43:05 GMT

Another use on this forum called Heroxoot found a fix.

It's not an issue with the watch, rather an issue with the phone app. The Solution I read was to rollback to the version of Spotify 8.4.79.612. That seemed to fix it.

Re: Samsung Galaxy Watch - Remote Mode

Enrike1 — Mon, 03 Dec 2018 13:44:05 GMT

Same here with Galaxy Watch and OnePlus 6 phone.

Re: Samsung Galaxy Watch - Remote Mode

Enrike1 — Mon, 03 Dec 2018 13:45:35 GMT

How to roll back on previous Spotify version ?

Re: Samsung Galaxy Watch - Remote Mode

augustin79 — Mon, 03 Dec 2018 13:49:26 GMT

Search for that version on apkmirror.com

Link

Re: Samsung Galaxy Watch - Remote Mode

Polla2256 — Mon, 03 Dec 2018 14:44:38 GMT

Good to see the community responses but where are the Devs ? I'm about to return my galaxy watch as I feel it's not supported due to tizen.

Re: Samsung Galaxy Watch - Remote Mode

Enrike1 — Mon, 03 Dec 2018 17:40:25 GMT

I am disappointed in purchasing Galaxy Watch because of 2 things:

1. If BT headset is connected to watch, it just supports media audio, no call audio.

2. Spotify remote does not work

Re: Samsung Galaxy Watch - Remote Mode

Cmater12 — Mon, 03 Dec 2018 22:16:54 GMT

I was having a problem with Spotify remote not working on my Galaxy Watch as well, but I just went back to the later version that someone else suggested in this post and it worked. In regards to the BT headset I am not sure, I am guessing there is some sort of setting you can adjust, but I am not sure.

Re: Samsung Galaxy Watch - Remote Mode

Cmater12 — Mon, 03 Dec 2018 22:17:25 GMT

This worked for me.