topic Re: Can't connect to WIFI speaker in Other (Podcasts, Partners, etc.)

Can't connect to WIFI speaker

aviramch — Thu, 14 Feb 2019 08:01:15 GMT

WIFI Speaker cannot be found in Spotify App

Plan

Premium

Country

Israel

Device

All my devices, PC, Android and IOS

Operating System

All

My Question or Issue
I have a Samsung WIFI speaker which worked perfectly with Spotify until 2 days ago. For some reason, the speaker can no longer be found in the app.
The speaker workes fine with the Samsung app (see attached) - but not in Spotify.

Please advise how this can be fixed.

Thanks

Re: Can't connect to WIFI speaker

Jemi — Fri, 15 Feb 2019 12:11:50 GMT

Hey @aviramch, help's here.

Let's try a couple of things. First, reinstall the Spotify app for a fresh start. Keep in mind that you need to re-download any music you've downloaded for offline listening.

After that:

Restart all your devices (and speakers) by unplugging them and plugging them back in.
Make sure that all devices are on the same WiFi network.
Make sure that your device's software is up-to-date. If you don't know, check with your device's manufacturer for how to update the version software.
If possible, try switching between different networks and see if that helps.

Let us know how it goes 🙂

Re: Can't connect to WIFI speaker

aviramch — Fri, 15 Feb 2019 14:54:44 GMT

Dear Jemi,

Thanks for helping.

I did all that you instructed me with no success. All softwares are up-to-date.

I can see the WIFI speaker on the Samsung Multiroom App and also play music via the app. But when I switch to Spotify, Spotify app recognizes only my Laptop...

By the way, the WIFI speaker is not recognized in all Spotify platforms, Android, IOS and Windows. And, as I, wrote previously, it worked perfectly few days ago..

Will appreciate your help.

Have a nice weekend,

Aviram

Re: Can't connect to WIFI speaker

Peter — Sat, 16 Feb 2019 09:21:10 GMT

Hey @aviramch.

Thanks for trying those steps out for us.

We'll look into this and get back to you as soon as we have an update.

Take care for now!

Re: Can't connect to WIFI speaker

aviramch — Thu, 21 Feb 2019 06:06:46 GMT

Hi,

System is back - all is working fine now.

I must say that I still don't know what solved the problem. After I followed your instructions, nothing worked. Yesterday, I checked the connection again and found the WiFi speaker.

Thanks again for supporting.

Aviram

Re: Can't connect to WIFI speaker

Peter — Thu, 21 Feb 2019 07:23:55 GMT

Hey @aviramch.

Thanks for letting us know - glad you managed to resolve the issue!

We'll be here if you have any other questions.

Take care!

spotify:track:6vOReYWXVpmVRKKM0xeGdR