topic Re: Spotify Web Player not working anymore since a couple of weeks in Other (Podcasts, Partners, etc.)

Spotify Web Player not working anymore since a couple of weeks

giodeluigi — Fri, 08 Feb 2019 19:11:47 GMT

Plan

Free

Country

Italy

Device

Macbook Pro 2014

Operating System

10.12.6

My Question or Issue
I already tried all the solution posted before (incognito mode/clearing cookies, temp files/reinstalling Chrome but still nothing here.
Web Player don't work anymore neither on latest versions of Chrome nor Firefox, Opera, etc.
I click on any "play" buttons but nothing happens.
Never experienced any problems before.
I'm unable to play any song.
Please help!
Desktop version of the program is perfectly running instead.
Thank you

Re: Spotify Web Player not working anymore since a couple of weeks

Bittencourt — Fri, 08 Feb 2019 17:38:46 GMT

Hi @giodeluigi, thanks for writing!

Have you recently switched between different ways of listening (phone, Web Player, desktop app, etc)? If so, I suggest that you play something using the Spotify app on your phone, and then switch between a few devices.

This trick has solved the issue for other users here in the Community.

Keep me posted 🙂

Re: Spotify Web Player not working anymore since a couple of weeks

giodeluigi — Fri, 08 Feb 2019 19:25:15 GMT

Hi Bittencourt and thanks for your answer that unfortunately didn't solve the problem.
I tried to switch between mobile app (Samsung S7 Edge) and the Spotify desktop app; in both "Connect to a device" was perfectly working except the web player.
Web player still does not play anything and "Connect to a device" seems to not work.
No other device is present.

Re: Spotify Web Player not working anymore since a couple of weeks

Bittencourt — Sat, 09 Feb 2019 11:10:28 GMT

Hey @giodeluigi,

Can you please tell me when it stopped working, and do you remember making any changes to your desktop which might have caused the web player to show this behavior?

I guess it's also worth trying again the incognito mode/clearing cookies/reinstalling etc.

Re: Spotify Web Player not working anymore since a couple of weeks

giodeluigi — Sat, 09 Feb 2019 13:51:58 GMT

As in title thread it stopped working about a couple of weeks ago and no, no particular changes was made to the computer.
I already tried: incognito mode, unistalling/reinstalling Chrome, cleared cookies/temp files, tried to run it on Opera, Firefox, Safari, unistalled any ad-blocker, extension.
Nothing worked atm.

Re: Spotify Web Player not working anymore since a couple of weeks

Bittencourt — Mon, 11 Feb 2019 16:10:07 GMT

Ok @giodeluigi,

Please follow these steps:

Enable full functionality on the site settings. Check the settings of your browser to make sure everything looks alright and enabled, and nothing is blocked.
Make sure that the browsers are up-to-date.
Reset/reinstall the browsers if possible, but keep in mind that some data may be lost.
Check out any firewall settings so that Spotify is allowed.
Restart the router.
Switch network connections and see if that helps.

Hope this is more helpful!

Re: Spotify Web Player not working anymore since a couple of weeks

giodeluigi — Mon, 11 Feb 2019 23:41:32 GMT

Hi Rodrigo, thanks for your efforts but I followed every step/attempts but Spotify Web Player still doesn't play music anymore.
Spotify App working and so even Deezer Web Player works.
Really odd thing..

Re: Spotify Web Player not working anymore since a couple of weeks

Bittencourt — Wed, 13 Feb 2019 10:30:32 GMT

Hey @giodeluigi,

That's odd. If you have any adblocker or firewall active in your device and/or network I suggest that you try whitelisting the following URLs (ie add them to a list of exceptions in your firewall or adblocker):

weblb-wg.gslb.spotify.com
spclient.wg.spotify.com
prod.b.ssl.us-eu.fastlylb.net

If that doesn't help, can you tell me if a different device on your network is experiencing the same issue while using the WebPlayer?

Keep me posted!

Re: Spotify Web Player not working anymore since a couple of weeks

giodeluigi — Thu, 14 Feb 2019 00:40:52 GMT

Hi Bittencourt!
Firewall is of on my router.
Unistalled any ad blocking system (and always relaunch browser) nothing.
Granted any access to the sites you linked me; nothing.
Web player is perfectly working on my old Samsung S6 and also on my S7 Edge.
Still a mystery here.

Re: Spotify Web Player not working anymore since a couple of weeks

giodeluigi — Thu, 14 Feb 2019 17:29:38 GMT

Don't work even if I log-out with my user on my Macbook Pro and I create a new computer user.

Re: Spotify Web Player not working anymore since a couple of weeks

Bittencourt — Thu, 14 Feb 2019 19:14:11 GMT

Hey, @giodeluigi.

That's odd!

It would be great to see a screenshot of the issue, if possible.

Re: Spotify Web Player not working anymore since a couple of weeks

giodeluigi — Thu, 14 Feb 2019 23:35:24 GMT

https://streamable.com/xwiqk

Re: Spotify Web Player not working anymore since a couple of weeks

Bittencourt — Fri, 15 Feb 2019 16:35:42 GMT

Hey @giodeluigi, thanks for the video recording.

The browser you're using is showing two icons in the upper right corner [from the screen recording]. Are those actually ad-blockers or data filters?

Could you also confirm that other desktop devices work as normal?

Thanks!

Re: Spotify Web Player not working anymore since a couple of weeks

giodeluigi — Sat, 16 Feb 2019 12:03:17 GMT

Hi Bittencourt, the 2 icons on right top are extensions (already uninstalled before making the video and then installed again because they weren't causing the problem) are: "Reload all tabs" and "AliUP" a price-following tracker for Aliexpress.
They're not causing problems.
I don't have other desktop computer to test here atm.
My account is perfectly working at my parent's house using Spotify Web Player from there on Windows 7.

What is working here: Spotify Android app on Samsung S6, S7 Edge, Tab S4,
Spotify desktop app from Macbook Pro 2014.
Even Deezer web player is perfectly working..

The attempts I've made until now:
Use all OSX browsers (Opera, Firefox, Safari, Chrome), uninstalled and reinstalled them, create a new computer user with brand-new settings, switch between 3 different network here even via router from mobile, uninstalled ad blocker, grant full web access to Spotify sites.
I might have forgotten something..

Re: Spotify Web Player not working anymore since a couple of weeks

Bittencourt — Tue, 19 Feb 2019 11:30:57 GMT

Hey @giodeluigi,

Here are some things you can try - I hope it's more helpful:

Make sure your browser is on the latest version available.
Try opening the Web Player in a different browser or in an incognito/private window in your browser.
Try a different device.
If possible, try it with a different WiFi network. For example, some shared or public networks (e.g. schools/work/office) restrict access to certain services. If it works with another connection, we recommend contacting the service provider of the original network for more information.
Make sure to try the steps here.

If that doesn't do the trick, you can try checking your hosts file.

For that, you'll need admin rights, but otherwise it's an easy procedure!

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. Go to File - Open and navigate to:

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net 
0.0.0.0 open.spotify.com

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes.

Keep me posted!

Re: Spotify Web Player not working anymore since a couple of weeks

Bittencourt — Thu, 21 Feb 2019 01:05:44 GMT

Hey @giodeluigi,

So did you have the to try the suggestion I gave you yesterday?

Let me know if you have any questions!

Re: Spotify Web Player not working anymore since a couple of weeks

giodeluigi — Thu, 21 Feb 2019 20:12:48 GMT

Hi Bittencourt!
Thanks for your help!
Finally I got my Spotify Web Player working again!
Most probably there was some problems with some entries in my host file that killed Spotify Web Player in the last 3 weeks.
Thanks again for your efforts and help.
Much love.
Giò

Re: Spotify Web Player not working anymore since a couple of weeks

Bittencourt — Thu, 21 Feb 2019 21:20:25 GMT

Hey @giodeluigi, you're welcome!

I'm glad the issue is now solved.

Enjoy!

Re: Spotify Web Player not working anymore since a couple of weeks

Ynnc — Fri, 08 Mar 2019 16:52:12 GMT

Hi.

I've visited my hosts file and I've found 2 spotify addresses and I've deleted them. Since then my Spotify works again.

Re: Spotify Web Player not working anymore since a couple of weeks

Bittencourt — Fri, 08 Mar 2019 17:53:39 GMT

Hey @Ynnc, thanks for sharing that!