topic Re: I can't share music in instagram stories in Other (Podcasts, Partners, etc.)

I can't share music in instagram stories

5kz6il67-a_w — Sun, 12 Aug 2018 02:11:23 GMT

Plan

Premium

Country

Mexico

Device

Huawuei P20 Lite

Operating System

Android

My Question or Issue

When I try to share some song I don't see the Instagram Stories opcion, can you help me?

I already vinculated mi account with facebook.

Re: I can't share music in instagram stories

Aimee_T — Tue, 14 Aug 2018 02:29:28 GMT

Hey @5kz6il67-a_w, welcome to our Spotify Community!

We'd recommend reinstalling the app by following the steps at https://support.spotify.com/article/reinstallation-of-spotify/. Also, the best option would be to check if your Instagram is up to date too.

If you're getting any error messages, a screenshot would be helpful.

Take care 🙂

Re: I can't share music in instagram stories

vkito — Tue, 14 Aug 2018 03:39:30 GMT

Try updating the software on your phone maybe?

Re: I can't share music in instagram stories

Richxdavies — Wed, 15 Aug 2018 02:39:06 GMT

Multiple people saying reinstall doesn't change anything, both apps already updated, etc and we still don't have the IG story share option. Give us a real fix please....

Re: I can't share music in instagram stories

5kz6il67-a_w — Wed, 15 Aug 2018 03:09:17 GMT

I reinstall both apps and still don't seeing the option...

Re: I can't share music in instagram stories

Jack — Mon, 20 Aug 2018 15:52:14 GMT

Hey all,

Sounds like it's happening for a few people now, on a number of mobile devices. We'd like all of you to try the following:

Tap the three dots > Share > Instagram Story. It should be the second option on Android and the third on iOS.

If you're not seeing this, be sure to reinstall not just Spotify, but Instagram too. If you see the option to display more sharing options, always open it to check if it's at the bottom of the list.

If you then see the option to share through Instagram after that, you should see the pop-up 'Spotify wants to open Instagram' in the Spotify app. You'll then be navigated to Instagram, where you can preview the songs before clicking 'Send to >'.

If it's not working still, get back to us with:

Your exact device make / model
Your Spotify app version
Your Instagram app version

Thanks.

Re: I can't share music in instagram stories

Richxdavies — Mon, 20 Aug 2018 22:13:39 GMT

ItUninstalled both Instagram and Spotify and the option still isn't there. I click more and the only Instagram share opinion is to direct message the song to someone.

Phone is a Motorola Droid Turbo 2

Instagram version 58.0.0.12.73

Spotify version 8.4.67.886

Re: I can't share music in instagram stories

Guido — Thu, 30 Aug 2018 09:57:30 GMT

Hey @Richxdavies.

Thanks for your patience.

We're always testing things in order to improve Spotify. There's more info on this here.

If we have any more info to share in the future, we'll be sure to keep you posted.

All the best!

Re: I can't share music in instagram stories

Little_miss — Tue, 11 Sep 2018 02:00:33 GMT

Hello,

I seem to be having the same issue. I have followed the steps you recommended and I still can't access the feature.

I have a Huawei P10 VTR-LO9, I have version 62.0.0.19.93 for Instagram, and version 8.4.70.666 of Spotify.

Re: I can't share music in instagram stories

rachelwinarti — Wed, 12 Sep 2018 01:54:39 GMT

Your exact device make / model: Moto G5s plus XT1805 Security Patch Update 1 June 2018

Your Spotify app version: 8.4.70.666 armV7

Your Instagram app version: 62.0.0.19.93

Need your help and feedback too.

Thanks!

Re: I can't share music in instagram stories

Fdfp — Sun, 16 Sep 2018 19:02:07 GMT

I have same problem with sharing my music to instagram story, please fix, thx

My device LG G6+, region indonesia

Re: I can't share music in instagram stories

alerodrom — Wed, 19 Sep 2018 06:11:41 GMT

Hi! I have the same problem, I follow all steps to reinstall Spotify and Instagram but I still have the same problem.

Additional information

Country Spain

Familiar plan

Xiaomi MiA1

Android 8.1.0

Security 5 August 2018

Versions:

- Spotify 8.4.70.666

- Instagram 63.0.0.17.94

Re: I can't share music in instagram stories

boas1 — Sat, 22 Sep 2018 01:10:36 GMT

I've tried to reinstall and logging in again for countless times but it still didn't work.

Country: Indonesia

Phone: Samsung Galaxy S5 (SM-G900K)

Android version: 6.0.1

Spotify version : 8.40.70.666

Instagram version : 63.0.0.17.94

Re: I can't share music in instagram stories

nore-rine — Mon, 24 Sep 2018 01:12:51 GMT

I have the same problem. It used to work for a little bit but not anymore. I reinstalled both programs. no success.

Country: Argentina (German Account)

Phone: bq Aquaris V Plus

Android version: 7.1.2

Spotify version : 8.4.70.666

Instagram version : 63.0.0.17.94

Re: I can't share music in instagram stories

CleberL96 — Wed, 26 Sep 2018 03:56:08 GMT

Same problem

Moto G5 XT1672

Android 8.1.0 Oreo

Apps:

Spotify 8.4.70.666 armV7

Instagram 64.0.0.14.96

Re: I can't share music in instagram stories

Noohplay — Thu, 27 Sep 2018 12:23:35 GMT

I have the same problem on my Samsung S8. I have just recently updated my android version on my phone. Today i updated spotify and instagram has been updated earlier this week. I've tried the reinstalling of both apps. Didnt found success.

Country: Switzerland

Re: I can't share music in instagram stories

joaobarbosa — Mon, 01 Oct 2018 20:19:06 GMT

Your exact device make / model
- Xiaomi Mi Mix 2S
Your Spotify app version
- 8.4.72.845 armv7
Your Instagram app version
- 65.0.0.10.86

Re: I can't share music in instagram stories

Superant91 — Thu, 04 Oct 2018 18:29:50 GMT

I have a brand new Samsung Note 9, I've a Samsung Note 8 and I've an S8 plus. Not one of them allows sharing to Instagram. When will you create a fix?

Re: I can't share music in instagram stories

Mariahsofia_ — Tue, 09 Oct 2018 09:41:25 GMT

Same issue since i was using my previous phone. Got a new Samsung note 9 and the issue still persists.

Spotify version: 8.4.72.845 armv7

Instagram version: 66.0.0.11.101

Re: I can't share music in instagram stories

AnPhisFliuch — Tue, 09 Oct 2018 16:02:19 GMT

Same problem here. Uninstall and re-install of both apps did not work.

Huawei Mate 8 NXT-AL10, EMUI 8 (Android 8.0.0)

Spotify 8.4.72.845 armV7

Instagram 66.0.0.11.101