topic Can't control Echo Plus volume through Spotify in Other (Podcasts, Partners, etc.)

Can't control Echo Plus volume through Spotify

Skellingtor — Tue, 11 Jun 2019 00:04:42 GMT

Plan: Premium

Country: Brazil

Device: Amazon Echo Plus (2nd Generation), Samsung Galaxy S7, MacBook Pro early 2013

Operating System: Amazon Alexa, Android 8.0, macOS Mojave 10.14.5

My Question or Issue

For the past week or so I've been unable to control volume levels on my Spotify apps, desktop and mobile. I've tried all sorts of things, from reset, factory reset, changing language, downgrading the Alexa app, uninstalling Spotify, but nothing has worked. It's a mild inconvenience, but I'd really like some help with this.

Re: Can't control Echo Plus volume through Spotify

Skellingtor — Mon, 01 Jul 2019 14:38:26 GMT

I know bumping posts is frowned upon but I have no choice since I've received zero response from anyone around here. This problem is still ongoing after many updates to my mobile and desktop apps.

Re: Can't control Echo Plus volume through Spotify

Skellingtor — Sun, 25 Aug 2019 19:33:02 GMT

If anyone knows what's up I'd still like to know

Re: Can't control Echo Plus volume through Spotify

tempguest123 — Fri, 30 Aug 2019 16:15:20 GMT

If you connect your echo device to bluetooth, you will be able to control the volume from your spotify app. For some reason the "in-app" volume control doesnt work anymore.

Re: Can't control Echo Plus volume through Spotify

matvcd — Tue, 08 Oct 2019 23:27:03 GMT

eu também estou com esse problema, do nada parou de funcionar af

Re: Can't control Echo Plus volume through Spotify

Skellingtor97 — Sat, 07 Dec 2019 04:22:06 GMT

Hello, it's me the OP. I changed Spotify accounts and therefore also changed my username. Anyway...

The issue seems to have fixed itself. I started using my Echo again recently and I've been able to change the volume from the desktop and mobile apps with no problem. God knows what the issue really was, but I guess he won't tell us.

You may mark this as solved.

Re: Can't control Echo Plus volume through Spotify

rahulrmak — Wed, 04 Mar 2020 10:45:03 GMT

Had this problem for the longest time and it was very irritating.

Seem to have fixed it -

Forget the device in Spotify
Select the device again in the list
Play a song
Open alexa app on the phone
Increase/decrease volume once from the music controls
Head back to Spotify
Now volume up/down works

Re: Can't control Echo Plus volume through Spotify

adiamond — Mon, 23 Mar 2020 22:12:34 GMT

Disable the Spotify skill in the Amazon Alexa app (phone or desktop) then enable it again. Should fix the problem.

Re: Can't control Echo Plus volume through Spotify

paolomch — Sat, 11 Apr 2020 00:51:49 GMT

This ia the solution. Many thanks.

Re: Can't control Echo Plus volume through Spotify

adiamond — Sat, 18 Apr 2020 17:41:06 GMT

My previous response seems to only provides a temporary solution.

Although a little cumbersome, here is the solution that currently works for me:

After selecting a source from within Spotify (e.g. kitchen echo), change the source back to your phone, then change the source back to the desired location (e.g. kitchen echo).

Re: Can't control Echo Plus volume through Spotify

Kweatherz — Sun, 03 May 2020 13:09:15 GMT

Thankyou! Was looking for a solution and this worked straight away 🙂🙂👌

Re: Can't control Echo Plus volume through Spotify

tarek_ghouri — Thu, 07 May 2020 18:31:50 GMT

make sure that your phone is on the same Wi-Fi network! Many routers have mixed 2.4ghz and 5ghz. If your iPhone (for example) is on the 5ghz network you can open and play Spotify no problem but the volume doesn’t work. Stupid huh! If you switch your phone to the 2.4ghz (the same one the Alexa should be using) then the volume works just fine. Took me several weeks to figure this annoying item out.

Re: Can't control Echo Plus volume through Spotify

jagger21212121 — Sat, 16 May 2020 14:11:58 GMT

This worked for me. Actually I went to Spotify settings and then devices and told it to forget all my echos and then just Alexa to, “play music” from Spotify on each device. As each one was added back I was then able to control devices again. Also, I never lost the ability to control each devices volume in the Alexa app by clicking on “Devices” then “Echo & Alexa” at tbe top then picking a group with tbe device in the group I had made and then turning the volume down there.” But that is a very long way to go to turn a device down and using my phone’s volume control is MUCH easier so thank you to all here who posted. You got me back on the right path and I just created an account to say, “Thanks. You guys rock.” Stay safe!

Re: Can't control Echo Plus volume through Spotify

pumany — Fri, 05 Jun 2020 02:58:24 GMT

So here it is one year later and I’m reading this post because I’m having the issue. Can someone please reply if they are having as much frustration as I am with getting decent support for this app? I’m very close to trying a different service, which is a shame!!

Re: Can't control Echo Plus volume through Spotify

rKellz — Fri, 19 Jun 2020 12:02:33 GMT

This is a temporary fix. You need to do this again intermittently.

Re: Can't control Echo Plus volume through Spotify

jagger21212121 — Sat, 20 Jun 2020 15:37:39 GMT

Um. Not true for me. At least since my last post in May. Time will tell. I will come back and tell you if I am wrong. I have 4 echos and 3 echo shows and I can control volume on all of them after the fix.

Re: Can't control Echo Plus volume through Spotify

coldbobt — Sun, 21 Jun 2020 11:52:18 GMT

Thanks dud e for the source swap ideas, this was doing my head in on my Echo Plus/Sub system, these Spotify belters never seem to help out on here...

Re: Can't control Echo Plus volume through Spotify

jagger21212121 — Sun, 21 Jun 2020 11:54:26 GMT

Cool.

Re: Can't control Echo Plus volume through Spotify

RsIV — Sat, 27 Jun 2020 23:49:43 GMT

Thank you for this solution.

Re: Can't control Echo Plus volume through Spotify

Stevespot1 — Tue, 07 Jul 2020 13:27:15 GMT

New to all this, sorry if I’m breaking any rules, not sure what bumping means. Or if someone has already answered this.

Found out by accident - couldn’t adjust volume within Spotify app connected to an echo device. In the area where you choose to play through your phone or echo devices - swap from phone to device a couple of times seems to kick in the volume control. Have to do this every time, obviously a Spotify bug. Bluetooth is not a good option, when taking a call I don’t want to broadcast it over the house.