topic Windows Phone 8 App will not play tracks or download playlists. in Other (Podcasts, Partners, etc.)

Windows Phone 8 App will not play tracks or download playlists.

icymoontj — Tue, 04 Jun 2013 16:26:03 GMT

Description

Windows Phone App will not play tracks or download playlists.

A more detailed description, using numbered steps

Start the App
Attempt to start any track: from playlists, what’s new, inbox, etc.
Ellipses run across the top of the app… no errors, but the track never plays
Navigating away from the app or letting the phone lock – app crashes without error

What I expected to happen

Songs play, offline playlists download, app runs in background

What actually happened

Nothing

My Operating System

Windows Phone 8 – 8.0.10211.204

Nokia Lumia 920

My provider

AT&T

Multiple WiFi networks

My username

Tobias Johnson - 1276248153

Re: Windows Phone 8 App will not play tracks or download playlists.

user-removed — Tue, 04 Jun 2013 21:17:20 GMT

Hi, the first an easy way to start would be to reinstall the app. As always 😉

And about the offline saving thing.
I figured out on my smartphone, that if you're space it's too small, lets say under 100mb of free space. Spotify won't download selected songs, because the operating system ( in my case iOS) refuses the app to use the remaining space for offline saving.
Just clear the cache off other apps or try delete some unnecessary ones.

Re: Windows Phone 8 App will not play tracks or download playlists.

icymoontj — Wed, 05 Jun 2013 02:18:37 GMT

Thank you for the suggestion.

I've reinstalled the app twice and have 10 GB of space on the phone.

I kinda wish the app would do something dramatic, but it just doesent work. 😞

Re: Windows Phone 8 App will not play tracks or download playlists.

icymoontj — Fri, 21 Jun 2013 22:23:42 GMT

I was able to fix this... LONG story short: using Facebook credentials the app crashed when I attempted to play Premium content. Must use 'Devices' username & password from Spotify site's account settings.

Hey Spotify, an error message would have saved me a HUGE headache!

Re: Windows Phone 8 App will not play tracks or download playlists.

Joe — Fri, 21 Jun 2013 22:58:26 GMT

Just wondering......did you have the latest facebook app installed?

Re: Windows Phone 8 App will not play tracks or download playlists.

MC-Ulsen — Sun, 30 Jun 2013 18:12:41 GMT

I had the exact same problem. Getting the device password through Spotify Settings fixed it. Nokia Lumia 925 latest Facebook and Spotify App.

So far

Re: Windows Phone 8 App will not play tracks or download playlists.

Rafreddy — Tue, 05 Nov 2013 17:18:13 GMT

Hi same issue same solution. just installed everything on the phone

@jwylot wrote:

Just wondering......did you have the latest facebook app installed?

Re: Windows Phone 8 App will not play tracks or download playlists.

registradus — Thu, 23 Jan 2014 08:56:50 GMT

How do I "Get the device password through Spotify Settings" ???

Re: Windows Phone 8 App will not play tracks or download playlists.

Peter__ — Thu, 23 Jan 2014 16:27:45 GMT

You only need a device password if your account was created via Facebook. You should be able to request one from:
https://www.spotify.com/account/profile/

Re: Windows Phone 8 App will not play tracks or download playlists.

Blend — Fri, 05 Dec 2014 15:07:31 GMT

I wish there be a good competitor for Spotify and I will definetly leave spotify for the crappy windows phone.

Re: Windows Phone 8 App will not play tracks or download playlists.

Sherlockgriffin — Mon, 11 May 2015 23:45:58 GMT

Holy **bleep**, that worked. Log in with your main account, not the attached facebook account.