Can't play music on Amazon Alexa

marluk — Mon, 28 Oct 2019 15:02:46 GMT

Plan: Premium

Country: USA

Device: iPhone 8, Amazon Echo Dot

Username: 2dwais7d7dm8f1uqf17m6tjnn

I linked Alexa to Spotify following these steps in Amazon Alexa app on iPhone:

However, when I ask: "Alexa play music on Spotify" I got the answer: "I can't play Spotify music on that device"

I assured that I enter the right username/password in Alexa app and that premium is activated. I can play music from Spotify iPhone app.

Please note that I was a premium user before and everything was working then.

After some time, I signup again on Spotify and activated premium subscription. And now I can not get it working.

Many thanks in advance.

Marko

Re: Can't play music on Amazon Alexa

markus-w — Thu, 31 Oct 2019 14:10:12 GMT

I have the same issue, but in a different environment:
Plan: Premium Family
Country: Germany
Device: Android Phones, GGMM speakers