topic Re: Unable to browse music just started in Other (Podcasts, Partners, etc.)

Unable to browse music just started

jedi1138 — Mon, 19 Nov 2012 18:49:51 GMT

Hi,

normally spotify works perfectly for me over sonos. However now although I can see the playlists through the controllers, I cant play anything. I just get the message "unable to browse music".

I never got this before, it just started tonight and I havent changed anything. Any ideas please,

thanks

Re: Unable to browse music just started

Liam — Mon, 19 Nov 2012 18:57:19 GMT

Hi, Spotify have been having some server issues - so this could be related to this. Please relogin, and try again soon.

Liam

Re: Unable to browse music just started

goodgrant — Fri, 08 Feb 2013 10:00:48 GMT

For three weeks now message on sonos controller only with spotify

"unable to browse music"

any ideas?

Re: Unable to browse music just started

Peter__ — Fri, 08 Feb 2013 13:11:38 GMT

Hey! Welcome to the community 🙂

Can you still play music and access your playlists?

I'm not a Sonos user so I don't really know how the system works, but is it possible to remove or log out of Spotify and log back in again on Sonos, if so try that!

I would also suggest you get in touch with Sonos support, since the Spotify application for Sonos is actually written by them using the Spotify API to connect to Spotify services. They might have more clues to why it is not working for you.

Peter

Re: Unable to browse music just started

stellanb — Sat, 08 Jun 2013 07:14:55 GMT

This started for me yesterday.

When I click on spotify in my sonos the error message "unable to browse music" appears. I have used it for several years without any trouble, but yesterday for no reason it just came up. If I go to any zone where I have played spotify recently I can play a song or the queue from spotify. I have tried do delete my spotify account from sonos and reinstalled it, but the error message still returns.

Re: Unable to browse music just started

Tomcl — Sat, 08 Jun 2013 07:54:43 GMT

Same thing happened to me yesterday. All along I have been playing Spotify through my Sonos system with zero problems. Any suggestions?

Re: Unable to browse music just started

cris9964 — Sat, 08 Jun 2013 08:33:23 GMT

I am on Sky unlimited and cannot browse my music now either. First spotted within SONOS app - any help would be appreciated

Re: Unable to browse music just started

Peter__ — Sat, 08 Jun 2013 11:27:48 GMT

Hey guys 🙂

Just out of interest, can you try fully powering off your Sonos units and then restarting to see if makes any difference?

Also, I am not sure this is related but there is a Sonos Software update 4.1 announced here on the community in this announcement have you guys got this update (not sure if it would make a difference but its worth checking)?

Peter

Re: Unable to browse music just started

Peter__ — Sat, 08 Jun 2013 11:35:11 GMT

Hey guys 🙂

I have just been informed there is currently a Spotify/Sonos outage which is currently being investigated:

Hello! Spotify on Sonos is currently experiencing an outage. We are working on a resolution with Spotify and will update you asap.
— Sonos Support Team (@SonosSupport) June 8, 2013

Hopefully it can be fixed soon!

Peter

Re: Unable to browse music just started

pjr918bmw — Sat, 08 Jun 2013 12:20:23 GMT

Wasted hours trying to fix this--- rebooted, reinstalled reset passwords... complete waste of time. Spotify blame Sonos.. well the only reason I pay for Spottify is for sonos use... so....

Re: Unable to browse music just started

stellanb — Sun, 09 Jun 2013 14:42:43 GMT

Apperently this have to do with massive overload on the servers, since students here in Sweden finish their examination this weekend and party a lot and use spotify accounts on different places simultanisly. Now it works fine again, and sonos take full responsability since spotify without sonos works just fine.

Re: Unable to browse music just started

user-removed — Sat, 21 Jun 2014 11:31:49 GMT

Same issue here : can't browse spotify on Sonos.

Spotify works fine without sonos though.

Sonos told me, it might be (again) a Spotify/Sonos server issue.

It's 'fête de la musique' here in France, where you have parties and music everywhere on june the 21st. not at home...

what a bummer.

Re: Unable to browse music just started

abeabe — Fri, 26 Dec 2014 15:09:55 GMT

Same here "Kan inte bläddra i musik" och translated "Cannot browse music"...

WHAT DO DO?

Re: Unable to browse music just started

stellanb — Sat, 27 Dec 2014 10:05:31 GMT

Had the same thing yesterday, but it works today. Some believe it has something to do with the internet hacking of xbox and playstation, but who knows.