topic Re: Spotify Web App Automatically Logging Out in Other (Podcasts, Partners, etc.)

Spotify Web App Automatically Logging Out

Hardyman — Tue, 07 Jan 2020 06:56:47 GMT

Plan

Premium

Country

South Africa

Device

HP EliteBook 850 G6 (Web app)

Operating System

Windows 10

My Question or Issue

Hi everyone, couldn't find any recent posts on this issue, so thought I'd create a new one. When I try to sign in to Spotify on Chrome (Version 79.0.3945.88 (Official Build) (64-bit)), I successfully get signed in, but after a second I'm automatically signed out of Spotify.

Can anyone please assist me with this?

Re: Spotify Web App Automatically Logging Out

Billy-J — Wed, 08 Jan 2020 05:38:46 GMT

Hey @Hardyman, thanks for reaching out to the Community!

I'll be happy to help!
Could you try using the Web Player on a different browser, and let me know if the same thing happens there? If it does, let me know if it happens on a different device (such as the mobile app).

Let me know how this goes!

Re: Spotify Web App Automatically Logging Out

Hardyman — Wed, 08 Jan 2020 07:07:05 GMT

Hey Billy-J, thanks for responding.

I tried it on Microsoft Edge (44.18362.449.0), and got the same result. The mobile app (Android) works fine. I also have the desktop program on my computer at home, and it works fine there as well (Windows 10).

Maybe the desktop program is logging me out from the web app? My home computer is off, though, so I can't see that being the reason.

Re: Spotify Web App Automatically Logging Out

Guido — Wed, 08 Jan 2020 08:30:35 GMT

Hello @Hardyman,

The Spotify app wouldn't log you out from another device. This rather sounds like a network restriction at your company. Could you get in touch with the system admin to find out if there is some restriction that might prevent you from using Spotify?

Hope this helps. Let us know if you have further questions.

Have a nice day!

Re: Spotify Web App Automatically Logging Out

fingertrick1 — Wed, 08 Jan 2020 08:36:41 GMT

zno I concur with it as web

Re: Spotify Web App Automatically Logging Out

fingertrick1 — Wed, 08 Jan 2020 08:39:03 GMT

I was dizcnnnscrd from a playing song using android app at that time

Re: Spotify Web App Automatically Logging Out

Guido — Wed, 08 Jan 2020 08:44:23 GMT

Hey @fingertrick1,

Please start a new topic If you are having issues with the Android app.

Let us know if you have further questions.

Have a nice day!

Re: Spotify Web App Automatically Logging Out

mtlcnylmz — Thu, 09 Jan 2020 05:57:37 GMT

This issue started to happen yesterday on my Chromebook (Chrome 79)

Nothing different on my connection or system and no update.

It logs me out randomly. Cleared cookies and cache but didn't fix.