topic Re: Podcast-Tab does not show episodes nor shows in Other (Podcasts, Partners, etc.)

Podcast-Tab does not show episodes nor shows

user-removed — Mon, 10 Aug 2020 17:22:54 GMT

Premium-Account (Family)

Country - Germany

Device

Samsung Galaxy 9+

Operating System

Android

For some time the podcast tab does not show shows and says something like "something went wrong. try again" which does nothing.

Now the app (after an update) does not show episodes either which makes it practically impossible to hear podcasts without searching for them specifically before.

This is a disaster for the experience.

I deleted the app (+ all information) but the problem remains.

Is this going to be fixed or is there anything I can do about it?

Re: Podcast-Tab does not show episodes nor shows

Mihail — Wed, 12 Aug 2020 09:27:24 GMT

Hey there @user-removed,

Thanks posting here in the Community! We'll gladly help you out.

Note that the section Episodes under your Podcasts displays only episodes you have started, but not yet finished listening to.

If you select and start podcasts through the search function in the bottom bar and follow the author, do they appear under Episodes and Shows respectively?

If not we'd recommend that you follow these steps to perform a clean reinstall. This way you can make sure that no leftover files remain that might be causing such behavior.

Also, if you have the option, could you try it out on another device and let us know if everything is displayed correctly there?

Hope you find this useful. Keep us posted how you get on.

Have a great day!

Re: Podcast-Tab does not show episodes nor shows

faust__gretchen — Sun, 16 Aug 2020 12:33:48 GMT

Hello and thanks. The problem was solved via customer service.

The problem was a symbol in my account name (a "+"). The solution was to let my account be deleted and make another one.

Thanks for your help!

Re: Podcast-Tab does not show episod as well?es nor shows

maelmv — Sat, 12 Dec 2020 03:20:30 GMT

Could you explain it better?

Re: Podcast-Tab does not show episod as well?es nor shows

Mihail — Sat, 12 Dec 2020 09:09:46 GMT

Hey @maelmv,

Thanks for reaching out.

Are you also experiencing the same issue with the podcasts section on your device? Could you let us know if tried restarting your device or performing a clean reinstall? If that doesn't fix thing we'd appreciate a screenshot of what you see at your end, as well as the make, model, OS version and Spotify version on the device this happens on.

If you meant that you'd like an explanation on how Your Library works, this Spotify Answer might just do the trick 🙂

Hope this was helpful for you. If you have questions, you know where to find us.