topic Re: Endless loading of the payment options in Other (Podcasts, Partners, etc.)

Endless loading of the payment options

SergeyGuchek — Sat, 15 Aug 2020 17:20:41 GMT

Plan

Free/Premium

Country

Belarus

Device

(Samsung Galaxy 9)

Operating System

(Windows 10)

My Question or Issue

I'm trying to pay for Premium subscription, but it's not working even when I tried to do this operation multiple times from different platforms including incognito. What can I do with that? Screenshot is attached.

Re: Endless loading of the payment options

Ver — Tue, 18 Aug 2020 06:42:23 GMT

Hey there @SergeyGuchek,

Thanks for reaching out to us and welcome to the Community 🙂

Can you try subscribing to Premium on another device? It's also a good idea to try with a different network. That way you can make sure the connection is not causing this issue.

Hope this helps. If you have questions, you know where to find us.

Re: Endless loading of the payment options

TechnoCultist — Tue, 18 Aug 2020 11:27:32 GMT

The same problem on all devices. Please fix it.

Re: Endless loading of the payment options

troianovskii_ni — Thu, 20 Aug 2020 19:26:07 GMT

Changing password helped me.