topic Re: Songs skipping on Google Home, Chromecast Audio in Other (Podcasts, Partners, etc.)

Songs skipping on Google Home, Chromecast Audio

Julian_T — Thu, 13 Aug 2020 16:51:15 GMT

Plan

Premium

Country

USA

Device Running Spotify App

iPhone 7 with iOS 13.6 (Spotify 8.5.70) OR Macbook Pro late 2012 with macOS Mojave 10.14.6 (Spotify 1.1.39.612.g1e7e78a4)

Device Playing Music

Google Home, Chromecast Audio, Google Wifi Hub.

My Question or Issue

Songs skip around without me pressing any buttons within the app. I select a song and it immediately jumps back and forth between songs.

I've tried it with the following products in our home: Google home, Chromecast Audio, Google Wifi hub. I also have Chromecast video and home mini but have not tried streaming the music on it.

All google products are fully up to date and have been rebooted. I have also logged out of Spotify from all devices and re-logged in and changed my Spotify password.

Song skipping occurs when music is controlled from either phone or computer. Song skipping occurs when playing both individual speakers and groups, does not occur when played only on a computer or phone.

This has been happening for more than a month, very intermittently before, but recently it's gotten so bad it's completely unusable.

A fix would be greatly appreciated!

Re: Songs skipping on Google Home, Chromecast Audio

Joel-M — Thu, 13 Aug 2020 17:01:48 GMT

Hi @Julian_T,

Thank you for reaching out to the Community. Would you kindly try a clean reinstall on the App?

Hope this helps. Let me know how it goes.

Re: Songs skipping on Google Home, Chromecast Audio

Julian_T — Thu, 13 Aug 2020 21:15:45 GMT

I did a clean reinstall on all my machines and this seems to have taken care of it. Thanks!

Re: Songs skipping on Google Home, Chromecast Audio

ashleyelaine85 — Thu, 27 Aug 2020 14:58:27 GMT

Hello! Which app(s) did you reinstall? Thanks!

Re: Songs skipping on Google Home, Chromecast Audio

ashleyelaine85 — Thu, 27 Aug 2020 15:12:01 GMT

I reinstalled Spotify following the clean reinstall and the problem remains. I choose a playlist, choose a song, and (only when trying to listen on Google home) it skips to like the fourth or fifth song on the playlist.

Re: Songs skipping on Google Home, Chromecast Audio

Ivan — Wed, 23 Sep 2020 16:04:19 GMT

Hey there @ashleyelaine85,

Thanks for reaching out about this here in the Community!

Apologies for the delayed response, we just came across this thread.

As we haven’t seen any similar posts about this recently, could you let us know if you’re still having troubles with this? If the clean reinstall didn't do the trick for you, make sure no power saving and data cleaning apps or settings are active on your phone.

Let us know how it goes! We’ll be right here if you still need help.

Re: Songs skipping on Google Home, Chromecast Audio

ashleyelaine85 — Fri, 25 Sep 2020 21:11:01 GMT

Hello! I ended up completely deleting/removing my Google Home and re-adding it. This seems to have fixed the problem.

Re: Songs skipping on Google Home, Chromecast Audio

MW71 — Fri, 09 Oct 2020 13:33:40 GMT

So I have done 2 clean reinstallation of the App and Google home - and songs still skip back and forth when chromecasting to google speakers.... so what next?

Re: Songs skipping on Google Home, Chromecast Audio

Mihail — Fri, 09 Oct 2020 14:26:03 GMT

Hey @MW71,

Thanks for reaching out and welcome to the Community!

Good job on the troubleshooting you've done so far. Could you let is know if this happens when the google speakers are disconnected? Also have you seen devices you don't recognize via Connect or songs you don't listen to appear in your playlists? It might be a good idea to follow the steps here just in case.

Hope this helps. Let us know how you get on.

Re: Songs skipping on Google Home, Chromecast Audio

MW71 — Fri, 09 Oct 2020 15:58:21 GMT

Nope - everything works fine on my phone. It really only happens when I Chromecast to my google speakers..... and it’s only happened recently.. is there any known compatibility issues regarding the latest iOS upgrade?

no strange Spotify account issues either....

Re: Songs skipping on Google Home, Chromecast Audio

RisaOra — Sat, 10 Oct 2020 19:07:53 GMT

I am having the exact same issue. It’s been happening for approx. three days.

Re: Songs skipping on Google Home, Chromecast Audio

Alex — Mon, 12 Oct 2020 13:26:23 GMT

Hey there folks,

We'd like to look further into this so we'd need a bit more info.

Could you tell us the following:

Spotify Version
Exact OS version of your phone
Models of your smart speakers and Chromecast device.
Does this happen when you use another network, for example when creating a mobile hotspot and connecting all devices to that.

If anyone can record a video of what's going on across your devices when you try streaming would be very helpful.

Thanks 🙂

Re: Songs skipping on Google Home, Chromecast Audio

Julian_T — Wed, 14 Oct 2020 16:21:39 GMT

I also needed to completely remove all of my Google Nest Wifi devices and Google Home devices and re-add them. That seemed to fix the issue. Just doing a reset of the devices was not sufficient to fix the issue.

Re: Songs skipping on Google Home, Chromecast Audio

Julian_T — Wed, 14 Oct 2020 16:22:15 GMT

I removed the Google Home and Google Nest Wifi devices and re-added them.

Re: Songs skipping on Google Home, Chromecast Audio

davisonca — Tue, 03 Nov 2020 14:05:15 GMT

Same issue for me across several google home and mini devices

When I try to play a song on google device, cast from phone, it skips 4 songs in the list, then plays 9 seconds of the fifth song. sound stops coming from the speaker, but both the speaker and the app think the song is still playing.

Spotify Version : 8.5.82.894 (Oct 26)
on Spotify Premium family plan
Exact OS version of your phone: Android 10
Models of your smart speakers and Chromecast device. Google Home Speaker, Google Home mini

Things I have tried

remove all devices from 'home' and reconnect

reboot devices

remove spotify app and reinstall.

playing music on phone speaker, or on a bluetooth speaker works fine

playing music on google home from another service (youtube music) works fine

Re: Songs skipping on Google Home, Chromecast Audio

Jeremy — Tue, 03 Nov 2020 15:34:28 GMT

Hey @davisonca,

Thank you for your post and for the information you provided.

Can you confirm if you performed a clean reinstall or a reinstall? A clean reinstall will make sure there's no old cache files causing this.

If you have the option to log in with another account - such as a friend's or a family member's - can you do it to see if the issue persists?

As @Alex mentioned - does this happen when you use another network, for example when creating a mobile hotspot and connecting all devices to that.

It would also be great if you can provide us a recording so we can take a closer look

Keep us posted. We'll keep an eye out for your reply 🙂

Cheers!

Re: Songs skipping on Google Home, Chromecast Audio

davisonca — Wed, 04 Nov 2020 23:03:09 GMT

Hi,
I performed a clean reinstall of spotify ( cache and data cleared, shutdown
and restart after 2 mins, then reinstalled the app and logged back in)

Same issue was happening. I did a factory reset on one of the google homes
and that seems to have finally resolved the problem. Seems that the one
speaker was causing the issue across all of the devices.

Re: Songs skipping on Google Home, Chromecast Audio

Jeremy — Thu, 05 Nov 2020 10:14:56 GMT

Hey @davisonca,

Thank you for your reply and confirmation.

Really glad yo here that everything works as it should for you again 🙂

If you have any questions we're always one reply away 🙂

Cheers!

Re: Songs skipping on Google Home, Chromecast Audio

icetupa — Sat, 14 Nov 2020 14:57:30 GMT

Hey, I was with the same issue, but didn’t reinstall anything. Before following the tips here I simply asked google home to disconnect all the Bluetooth devices (using voice command) and... done! Everything on Spotify got back working. I think a Bluetooth connection to my laptop was causing it.

Re: Songs skipping on Google Home, Chromecast Audio

rfresow — Fri, 27 Nov 2020 10:45:26 GMT

Solved my problem to.