topic Re: Samsung Smart TV in Other (Podcasts, Partners, etc.)

Samsung Smart TV

Benny32 — Fri, 09 Aug 2013 09:34:10 GMT

Hi,

i have a samsung Samrt TV and have used Spotify with no problems for Months. Now all of a sudden it keeps coming up Error Code ID 2 when trying to play anything. have tried uninstalling and re installing it but no joy... HELLP!!!

Re: Samsung Smart TV

Joe — Fri, 09 Aug 2013 09:50:43 GMT

Have you updated to the latest firmware?

Re: Samsung Smart TV

Benny32 — Fri, 09 Aug 2013 10:10:00 GMT

pretty sure all the updates have been carried out on the tv.

Re: Samsung Smart TV

Adam — Fri, 09 Aug 2013 15:11:09 GMT

Hi @Benny32, we're looking into the Error 2 issue at the moment. Could you let us know a few extra details:

- Model of TV

- Version of firmware or when you last updated it

- If you noticed the error 2 only after a specific update

- Whether the error is coming up with almost every track you try to play or only every now and again

We'll then pass the details onto our team looking into this.

Re: Samsung Smart TV

Benny32 — Fri, 09 Aug 2013 15:17:08 GMT

Hi Adam,

Thanks for coming back to me.

Model is es8000 55
I think the last update was last week.
The error is coming up with every track.

Cheers

Ben

Re: Samsung Smart TV

Jasonlb — Fri, 01 Nov 2013 21:36:47 GMT

I have exactly the same issue...
I have updated all firm wear. I have uninstalled and reinstalled several times. App recognises my spotify account. Shows playlists and content etc, but will not play a thing. Please help

Re: Samsung Smart TV

Joe — Fri, 01 Nov 2013 21:43:21 GMT

Do you get any error message when you try to play a track?