topic Re: Spotify no longer connects to Sonos speakers in Other (Podcasts, Partners, etc.)

Spotify no longer connects to Sonos speakers

boivins-ca — Sat, 10 Aug 2019 16:47:41 GMT

About two days ago (Aug 8th 2019), Spotify no longer connects to my Sonos speakers. This has been working up until then.

Logged in to Spotify, I see my Sonos speakers, try to connect and nothing happens. Using Apple phone, Windows 10 Surface. Neither work.

Removed the Spotify service on Sonos and re-added. Restarted both devices, reset the Sonos speakers (unplugged, replugged). Nothing seems to work.

Plan

Premium

Country

Canada

Device

iPhone 6 and Surface Pro WIndows 10.

Operating System

iOS 12.4, Windows 10

My Question or Issue

Re: Spotify no longer connects to Sonos speakers

gtrat35 — Sat, 10 Aug 2019 18:37:32 GMT

I am having the same issue. Power cycled router and speaker, reinstalled Spotify and Sonos apps, removed and added Spotify service back to Sonos app. Trying to control with iPhone X.

Re: Spotify no longer connects to Sonos speakers

heer2351 — Tue, 13 Aug 2019 00:52:19 GMT

Same issue

Re: Spotify no longer connects to Sonos speakers

Delphibiz — Tue, 13 Aug 2019 13:29:57 GMT

Facing the same issue as well. I can play Spotify thru the Sonos app but not via Web Player, Windows Desktop App and iOS app.

Re: Spotify no longer connects to Sonos speakers

gtrat35 — Tue, 13 Aug 2019 13:56:36 GMT

Someone on the Sonos boards posted this, and it worked for me:

Remove Spotify from the services in the Sonos app, wait 10mins, and add Spotify back to the services (I didn't add it back until the next day because I forgot about it).

Re: Spotify no longer connects to Sonos speakers

heer2351 — Tue, 13 Aug 2019 18:44:59 GMT

That unfortunately did not solve it for me.

However allowing mobile data did resolve it on my iPhone. See:

https://community.spotify.com/t5/iOS-iPhone-iPad/Bug-Spotify-connect-not-working-when-Spotify-is-limited-to-using/m-p/4800271

For family members with an Android phone the problem persists.

Re: Spotify no longer connects to Sonos speakers

Delphibiz — Wed, 14 Aug 2019 01:40:30 GMT

@heer2351 wrote:
That unfortunately did not solve it for me.

However allowing mobile data did resolve it on my iPhone. See:
https://community.spotify.com/t5/iOS-iPhone-iPad/Bug-Spotify-connect-not-working-when-Spotify-is-limited-to-using/m-p/4800271

For family members with an Android phone the problem persists.

Your link to enable mobile data works for my iPhone as well. Thanks for sharing the link. After the app is able to locate the Sonos speaker I turned off mobile data and it continues to work and even works on the desktop app.

Spotify please fix this bug ASAP!

Re: Spotify no longer connects to Sonos speakers

Delphibiz — Wed, 14 Aug 2019 01:40:04 GMT

@gtrat35 wrote:
Someone on the Sonos boards posted this, and it worked for me:
Remove Spotify from the services in the Sonos app, wait 10mins, and add Spotify back to the services (I didn't add it back until the next day because I forgot about it).

Nope it didn't work for me but I'm glad it did for you. Cheers.

Re: Spotify no longer connects to Sonos speakers

boivins-ca — Wed, 14 Aug 2019 13:00:43 GMT

I tried this, even waiting a couple of hours before re-adding the Spotify service to Sonos app and it did not work for me.

Re: Spotify no longer connects to Sonos speakers

boivins-ca — Wed, 14 Aug 2019 13:05:55 GMT

Ah! Allowing Spotify to use Cellular data works! It's just a workaround and I hope Spotify fixes this soon.

Re: Spotify no longer connects to Sonos speakers

boivins-ca — Sun, 18 Aug 2019 00:16:30 GMT

Allowing Cellular data for Spotify works. Hoping Spotify rectifies this bug soon, but for now this works.

Thanks all,

Sylvie

Re: Spotify no longer connects to Sonos speakers

LVG1 — Fri, 23 Aug 2019 01:10:04 GMT

This worked for me! Finally! 🙂 I also noticed that if you don't download offline content then the sonos speakers stay..

Guess just have to be careful with Cell data now.

Spotify please fix your app!!

Re: Spotify no longer connects to Sonos speakers

achen0115 — Sat, 07 Dec 2019 07:48:12 GMT

This works for me. Thank you so much.

Re: Spotify no longer connects to Sonos speakers

Hbl21 — Thu, 07 May 2020 01:20:55 GMT

This just started happening to me and this fix doesn’t work, any other ideas?

Re: Spotify no longer connects to Sonos speakers

robotsari — Thu, 07 May 2020 01:52:55 GMT

Came to this thread because this is suddenly happening to me as well, music stopped playing around 3 hours ago and now every time I try to play it just says "Spotify failed to connect". Android phone (Google pixel 3), this has been working for me for approximately six years with no problems.

Re: Spotify no longer connects to Sonos speakers

boylejoe — Thu, 07 May 2020 05:03:38 GMT

I am having the exact same issue. I got it to connect once from an iPad about five minutes ago but lost it.

It does not work from iPhone, macOS, or iPad.

Re: Spotify no longer connects to Sonos speakers

conniecanderson — Thu, 07 May 2020 11:11:22 GMT

That did not work for me.

Re: Spotify no longer connects to Sonos speakers

conniecanderson — Thu, 07 May 2020 11:16:41 GMT

That did not work for me either. I have 2 Sonos 1 speakers that were working perfectly and all of a sudden yesterday jus stopped. I've tried all possible fixes here but nothing is working. It works through the Sonos app but not through Spotify. What is the deal?? Anyone?

iPhone 11

Re: Spotify no longer connects to Sonos speakers

robotsari — Thu, 07 May 2020 12:45:27 GMT

I went into Settings > Services & Voice > Spotify > Reauthorize Account and that seemed to fix my problems briefly last night, but the issue is returning again this morning.

snip

slimbuttons — Thu, 07 May 2020 15:18:18 GMT

Reupping that I'm having the exact same issue, and on this same timeframe. Google Pixel 3a; Windows 10; Sonos App -- nothing connects to Spotify. Like one of the previous posters, I got a connection for like 15 minutes that then--just as suddenly--went away. I've rebooted the rerouter; removed and reinstalled the Spotify service from the app; reauthorized the service through the app. When I ask for Spotify I still get, "[long pause]," phrase of success ("alright, here's the Spotify playlist called XYZ,"), followed immediately by "Sorry, I couldn't reach Sonos."

I've had the speakers for about two months and this has worked great that whole time until now.

topic Re: Spotify no longer connects to Sonos speakers in Other (Podcasts, Partners, etc.)

Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

Re: Spotify no longer connects to Sonos speakers

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