topic Re: Spotify on the Galaxy Watch will only play certain podcasts in Other (Podcasts, Partners, etc.)

Spotify on the Galaxy Watch will only play certain podcasts

arewold — Sat, 19 Sep 2020 08:23:16 GMT

Spotify Premium

Norway

Galaxy Watch 46 mm LTE

Spotify on Galaxy Watch / Tizen version 2.4.12

Spotify app on Galaxy Watch is in "Standalone" mode

Spotify on Android on the phone

When I create a playlist in the Spotify app on my Android device, add two separate podcast episodes from two different podcasts to it, and attempt to play those podcasts on my Galaxy Watch, only one of them will start playing.

Steps to reproduce

Open this playlist on Galaxy Watch: https://open.spotify.com/playlist/0zTK4198mfjpImSHA2od8E?si=Si-TxsYaRoK7U6PU9zUOnw
Attempt to start the first podcast episode, "Slaget om fossen (1:2)" from Norwegian state broadcaster NRK. (Podcast address: https://open.spotify.com/episode/7E9Gvba0d1AG2uXdyNgC89?si=OaBQ4C7kQhKJ30lz7cX8hw)
Spotify will immediately skip to the next podcast episode in the playlist. (If the non-working podcast episode is the only entry in the playlist, Spotify says "Song is not available".)
The second podcast episode in the playlist, "Status: Ett år igjen til stortingsvalget 2021" successfully starts playing (this podcast is from Norwegian newspaper Aftenposten). (Podcast address: https://open.spotify.com/episode/2suayfpGhDpORtYBzcHWrh?si=b-gvPXleRCCGOl7sZiEGkw)

Additional information

- I have also seen that podcasts, specifically "Kermode and Mayo's Film Review", from UK state broadcaster BBC does not work on the Galaxy Watch. Another podcast app on Galaxy Watch, Poddy, has no issue with BBC podcasts.

- If I attempt to download this playlist, Spotify on the watch says "Prefetch item not available".

- Whether or not I am connected to LTE or Wifi seems to make no difference

Re: Spotify on the Galaxy Watch will only play certain podcasts

Les_Portes — Sat, 06 Feb 2021 11:34:55 GMT

Having that issue of "prefetch item not available" whenever i try to download a podcast on my galaxy watch. Works for music, but never for podcasts 😞

Re: Spotify on the Galaxy Watch will only play certain podcasts

Mihail — Sat, 06 Feb 2021 12:25:03 GMT

Hey @arewold and @Les_Portes,

Thanks for searching for the answer you need here.

Apologies for the delayed response, we just came across this thread. Could you let us know if the issue persists after performing a clean reinstall of both the Spotify and Samsung wearable apps? You can find a guide on how to do this for Spotify here. Afterwards you can connect the two again using this guide.

This will allow the connection between the devices and our servers to get built anew from the ground up. This tends to resolve connectivity issues like the ones your experiencing.

Hope this helps. keep us posted on how it goes.

Re: Spotify on the Galaxy Watch will only play certain podcasts

Les_Portes — Tue, 09 Mar 2021 12:24:45 GMT

Well this worked for me, I can now download.

I will have to open a new issue though as I can't playback anything anymore (getting this error all the time : "Can't play tracks during call", even though the watch is not even connected to the phone)

Re: Spotify on the Galaxy Watch will only play certain podcasts

PeteJeff2000 — Mon, 02 Aug 2021 19:01:22 GMT

Uninstalling and reinstalling the Spotify and Galaxy Wearable apps did not resolve the issue for me. If I attempt to download a playlist on my Galaxy Active 2 that contains podcasts that I've added to it, I always receive a "Prefetch item unavailable" error. How do I contact Spotify IT support for this?